Technical Support Engineer – Application Specialist (On-site in Västerås, Sweden)

We are seeking a Technical Support Engineer – Application Specialist to join our global organization. In this role you will provide advanced technical expertise and consult with customers to address application-related challenges across power systems and substation automation. You will collaborate with global customers and internal teams such as R&D, Application Engineering, Failure Analysis, and After Sales Service to deliver high-quality solutions and drive continuous improvement. This is a visible, technically challenging role in an international environment where your expertise directly supports customer success and operational reliability.

Key responsibilities: - Provide advanced technical support and consultation for customer application-related issues. - Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings. - Resolve high-complexity cases raised via the customer support portal in a professional and efficient manner. - Guide customers on hardware and firmware upgrades as well as application optimization. - Build and maintain strong customer relationships by delivering reliable technical support at a high technical level. - Take ownership of assigned cases and manage priorities in a high-workload, global environment. - Contribute to continuous improvement of processes, tools, and ways of working.

Your background: - Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems. - Minim

Technical Support Engineer – Application Specialist (On-site in Västerås, Sweden)

We are seeking a Technical Support Engineer – Application Specialist to join our global organization. In this role you will provide advanced technical expertise and consult with customers to address application-related challenges across power systems and substation automation. You will collaborate with global customers and internal teams such as R&D, Application Engineering, Failure Analysis, and After Sales Service to deliver high-quality solutions and drive continuous improvement. This is a visible, technically challenging role in an international environment where your expertise directly supports customer success and operational reliability.

Key responsibilities: - Provide advanced technical support and consultation for customer application-related issues. - Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings. - Resolve high-complexity cases raised via the customer support portal in a professional and efficient manner. - Guide customers on hardware and firmware upgrades as well as application optimization. - Build and maintain strong customer relationships by delivering reliable technical support at a high technical level. - Take ownership of assigned cases and manage priorities in a high-workload, global environment. - Contribute to continuous improvement of processes, tools, and ways of working.

Your background: - Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems. - Minim