Technical Customer Support Specialist (m/f/d) – Legal B2B SaaS Software (remote)

Overview Shape exceptional customer experiences in Legal Tech. We are looking for a Technical Customer Support Specialist to support our growing international customer base, solving software-related challenges and working closely with Product and Engineering to deliver outstanding support.

In this role, you will provide primary 1st and 2nd line support for our legal software solutions. You will investigate technical issues, support customers in their daily work, reproduce and document complex cases, and collaborate with cross-functional teams to resolve issues promptly. While customer enablement and onboarding are part of the role, the primary focus is on technical support and problem resolution.

Responsibilities - Provide high-quality 1st and 2nd line support via ticketing systems, email, and remote sessions - Investigate, analyze, and resolve software-related customer issues and technical incidents - Identify root causes and collaborate with Product, Development, and other internal teams to ensure timely resolution - Reproduce, document, and track complex support cases to drive efficient problem solving - Deliver customer training and onboarding support when required - Help customers maximize software usage through practical guidance and solution-or

Technical Customer Support Specialist (m/f/d) – Legal B2B SaaS Software (remote)

Overview Shape exceptional customer experiences in Legal Tech. We are looking for a Technical Customer Support Specialist to support our growing international customer base, solving software-related challenges and working closely with Product and Engineering to deliver outstanding support.

In this role, you will provide primary 1st and 2nd line support for our legal software solutions. You will investigate technical issues, support customers in their daily work, reproduce and document complex cases, and collaborate with cross-functional teams to resolve issues promptly. While customer enablement and onboarding are part of the role, the primary focus is on technical support and problem resolution.

Responsibilities - Provide high-quality 1st and 2nd line support via ticketing systems, email, and remote sessions - Investigate, analyze, and resolve software-related customer issues and technical incidents - Identify root causes and collaborate with Product, Development, and other internal teams to ensure timely resolution - Reproduce, document, and track complex support cases to drive efficient problem solving - Deliver customer training and onboarding support when required - Help customers maximize software usage through practical guidance and solution-or