2nd Level Support & Software Tester
RemotePosted August 5, 2026
Posted 1 day agoVerified active 1h ago
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Key requirements
- Take ownership of technical support tickets escalated from 1st line via Jira Service Management; reproduce, analyze, and resolve customer issues related to configuration, environment, and application.
- Classify incoming issues using our EC1–EC3 error classes and prioritize them accordingly.
- Provide clear workarounds and solutions; communicate professionally with customers within SLA response and resolution times.
- Escalate genuine code defects to the 3rd level (development) with clean, reproducible descriptions; verify the fix once delivered.
- Software Testing & Quality Assurance: test and re-test bug fixes and patches before they are released to customers; build and maintain reproducible test cases for reported issues.
About the role
Aunetic is hiring for a fixed-term, one-year position in 2nd Level Support and Software Testing focused on the DACH region. Join our international team delivering governance software for Audit, Compliance, Tax and Governance processes.
Responsibilities
Your profile:
- Take ownership of technical support tickets escalated from 1st line via Jira Service Management; reproduce, analyze, and resolve customer issues related to configuration, environment, and application.
- Classify incoming issues using our EC1–EC3 error classes and prioritize them accordingly.
- Provide clear workarounds and solutions; communicate professionally with customers within SLA response and resolution times.
- Escalate genuine code defects to the 3rd level (development) with clean, reproducible descriptions; verify the fix once delivered.
- Software Testing & Quality Assurance: test and re-test bug fixes and patches before they are released to customers; build and maintain reproducible test cases for reported issues.
- Experience in technical software support (2nd level/application support), software testing, or QA.
- Strong analytical and troubleshooting skills with the ability to identify root causes of complex software issues.
- Comfortable with complex enterprise web applications.
- Structured, reliable, and quality-focused with strong documentation discipline.
- Fluent German and good English communication skills (written and spoken).
- Experience with Jira Service Management or similar ticketing systems is an advantage.
- Basic understanding of authentication technologies (SAML, LDAP, OpenID C
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