Provide technical consultation on NetApp products and services; assess customer needs and tailor training plans.
Build and nurture relationships with key technical stakeholders (e.g., VP Infrastructure, Infrastructure Architect, Storage Admin/Engineer, Security & Compliance Lead).
Lead onboarding and adoption activities; co-create technical success plans and deliver tailored demos.
Conduct technical health checks, manage P1 escalations with internal resources, and communicate P2-P4 status as needed.
Proactively engage using data insights to monitor adoption and mitigate risk; help customers realize greater value.

Key requirements

Provide technical consultation on NetApp products and services; assess customer needs and tailor training plans.
Build and nurture relationships with key technical stakeholders (e.g., VP Infrastructure, Infrastructure Architect, Storage Admin/Engineer, Security & Compliance Lead).
Lead onboarding and adoption activities; co-create technical success plans and deliver tailored demos.
Conduct technical health checks, manage P1 escalations with internal resources, and communicate P2-P4 status as needed.
Proactively engage using data insights to monitor adoption and mitigate risk; help customers realize greater value.

Jobs at NetApp

5 active roles from this employer in the JobMatcher catalog.

All company jobs

Jobs at NetApp

5 active roles from this employer in the JobMatcher catalog.

All company jobs

About the role

Technical Account Manager at NetApp – Riyadh, Saudi Arabia (on-site)

Overview: The Technical Account Manager (TAM) blends technical expertise with customer success to deliver outstanding experiences and drive business outcomes. You will provide technical guidance, support product adoption, and act as a trusted technical advisor to help customers realize maximum value from NetApp solutions. You will work with customers to understand their goals and develop customer success plans that establish NetApp as a trusted partner.

Responsibilities

Provide technical consultation on NetApp products and services; assess customer needs and tailor training plans.
Build and nurture relationships with key technical stakeholders (e.g., VP Infrastructure, Infrastructure Architect, Storage Admin/Engineer, Security & Compliance Lead).
Lead onboarding and adoption activities; co-create technical success plans and deliver tailored demos.
Conduct technical health checks, manage P1 escalations with internal resources, and communicate P2-P4 status as needed.
Proactively engage using data insights to monitor adoption and mitigate risk; help customers realize greater value.
Advise on asset management; optimize NetApp assets and services; identify expansion opportunities.
Collaborate with Renewal Specialists and Field Sales to design health plans and enable renewals; provide guidance on renew, refresh, and expansion.
Develop and share technical best practices; contribute to improved processes and playbooks.
Lead strategic technical initiatives; work with cross-function

About the role

Technical Account Manager at NetApp – Riyadh, Saudi Arabia (on-site)

Overview: The Technical Account Manager (TAM) blends technical expertise with customer success to deliver outstanding experiences and drive business outcomes. You will provide technical guidance, support product adoption, and act as a trusted technical advisor to help customers realize maximum value from NetApp solutions. You will work with customers to understand their goals and develop customer success plans that establish NetApp as a trusted partner.

Responsibilities

Provide technical consultation on NetApp products and services; assess customer needs and tailor training plans.
Build and nurture relationships with key technical stakeholders (e.g., VP Infrastructure, Infrastructure Architect, Storage Admin/Engineer, Security & Compliance Lead).
Lead onboarding and adoption activities; co-create technical success plans and deliver tailored demos.
Conduct technical health checks, manage P1 escalations with internal resources, and communicate P2-P4 status as needed.
Proactively engage using data insights to monitor adoption and mitigate risk; help customers realize greater value.
Advise on asset management; optimize NetApp assets and services; identify expansion opportunities.
Collaborate with Renewal Specialists and Field Sales to design health plans and enable renewals; provide guidance on renew, refresh, and expansion.
Develop and share technical best practices; contribute to improved processes and playbooks.
Lead strategic technical initiatives; work with cross-function

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Based on: Technical Account Manager