Tamara is seeking a Team Leader for the Partner Onboarding team. This on-site role is based in our Riyadh offices in Saudi Arabia. You will oversee and assess the activities of partner care staff, provide regular performance feedback, and manage the daily operations of merchant onboarding to ensure a fast, compliant, and exceptional onboarding experience for Tamara's partners. You will lead, coach, and develop the team, collaborate with Commercial, Compliance, Product, and Risk to remove onboarding blockers, and drive continuous improvement through data-driven insights.

Responsibilities include: - Supervising partner care staff and providing ongoing coaching and performance reviews. - Strategizing and monitoring daily onboarding activities; assisting staff as needed. - Training staff on customer service, policies, and regulatory requirements. - Assessing AML/CFT risk factors, assigning onboarding risk ratings, and ensuring evidence is logged in Salesforce in real time. - Escalating high-risk or suspicious cases to Compliance for enhanced due diligence or SAR filing. - Monitoring regulatory changes (SAMA, CB UAE, FATF) and updating screening rules, checklists, and playbooks. - Liaising daily with Commercial, Compliance, Product, and Risk to remove onboarding blockers and clarify documentation requirements. - Identifying process gaps and proposing workflow or automation improvements. - Supporting audits by assembling evidence packs and answering examiner queries. - Tracking and reporting KPIs (turnaround time, pass/fail rates, false positives) to drive improvements. - Uphold

Tamara is seeking a Team Leader for the Partner Onboarding team. This on-site role is based in our Riyadh offices in Saudi Arabia. You will oversee and assess the activities of partner care staff, provide regular performance feedback, and manage the daily operations of merchant onboarding to ensure a fast, compliant, and exceptional onboarding experience for Tamara's partners. You will lead, coach, and develop the team, collaborate with Commercial, Compliance, Product, and Risk to remove onboarding blockers, and drive continuous improvement through data-driven insights.

Responsibilities include: - Supervising partner care staff and providing ongoing coaching and performance reviews. - Strategizing and monitoring daily onboarding activities; assisting staff as needed. - Training staff on customer service, policies, and regulatory requirements. - Assessing AML/CFT risk factors, assigning onboarding risk ratings, and ensuring evidence is logged in Salesforce in real time. - Escalating high-risk or suspicious cases to Compliance for enhanced due diligence or SAR filing. - Monitoring regulatory changes (SAMA, CB UAE, FATF) and updating screening rules, checklists, and playbooks. - Liaising daily with Commercial, Compliance, Product, and Risk to remove onboarding blockers and clarify documentation requirements. - Identifying process gaps and proposing workflow or automation improvements. - Supporting audits by assembling evidence packs and answering examiner queries. - Tracking and reporting KPIs (turnaround time, pass/fail rates, false positives) to drive improvements. - Uphold