Carvana is seeking a Team Lead, Market Operations to run the local hub in Grimes, Iowa (Des Moines area). The role oversees market launch, operations, logistics, consumer branding, team engagement and the market’s ongoing success. The ideal candidate is a big-picture thinker who can manage the employee and customer experience, lead a team of Customer Advocates, and proactively create solutions to potential roadblocks. You will provide vision and development opportunities, coach and mentor staff, and partner with senior leadership to drive market performance. What you’ll be doing includes maintaining a positive culture, participating in interviewing, onboarding and training of Customer Advocates, giving feedback, conducting performance reviews, and aligning goals with organizational priorities. You will recognize team achievements, generate and present regular reports to upper management, and act as the go-to expert for your team, including hands-on support as needed to ensure exceptional customer experiences. You will drive production in a fast-paced customer service environment and continuously seek ways to improve the overall customer and Advocate experience. You will address complex customer-facing issues and ensure smooth daily operations. What you should have: 5+ years of experience in a customer-facing team environment; 3+ years of management experience; a proven track record of coaching employees; experience with strategic planning, process improvement, and guiding teams to exceed goals; excellent interpersonal and leadership skills; ability to diagnose and solve pro

Carvana is seeking a Team Lead, Market Operations to run the local hub in Grimes, Iowa (Des Moines area). The role oversees market launch, operations, logistics, consumer branding, team engagement and the market’s ongoing success. The ideal candidate is a big-picture thinker who can manage the employee and customer experience, lead a team of Customer Advocates, and proactively create solutions to potential roadblocks. You will provide vision and development opportunities, coach and mentor staff, and partner with senior leadership to drive market performance. What you’ll be doing includes maintaining a positive culture, participating in interviewing, onboarding and training of Customer Advocates, giving feedback, conducting performance reviews, and aligning goals with organizational priorities. You will recognize team achievements, generate and present regular reports to upper management, and act as the go-to expert for your team, including hands-on support as needed to ensure exceptional customer experiences. You will drive production in a fast-paced customer service environment and continuously seek ways to improve the overall customer and Advocate experience. You will address complex customer-facing issues and ensure smooth daily operations. What you should have: 5+ years of experience in a customer-facing team environment; 3+ years of management experience; a proven track record of coaching employees; experience with strategic planning, process improvement, and guiding teams to exceed goals; excellent interpersonal and leadership skills; ability to diagnose and solve pro