London, United Kingdom-based on-site role at Oracle. Serves as the primary point of contact for customers, delivering technical support by troubleshooting and resolving simple issues with assigned Oracle products. Collaborates with more experienced peers to report and facilitate the resolution of routine design, reliability, and maintenance problems. Maintains service requests and product documentation, and contributes to knowledge base articles and troubleshooting guides. Provides assistance to internal teams and stakeholders across diverse customer scenarios and technical challenges. Begins to leverage automation and tooling to identify root causes and suggests potential improvements to support processes, workflows, guidelines, and best practices.

London, United Kingdom-based on-site role at Oracle. Serves as the primary point of contact for customers, delivering technical support by troubleshooting and resolving simple issues with assigned Oracle products. Collaborates with more experienced peers to report and facilitate the resolution of routine design, reliability, and maintenance problems. Maintains service requests and product documentation, and contributes to knowledge base articles and troubleshooting guides. Provides assistance to internal teams and stakeholders across diverse customer scenarios and technical challenges. Begins to leverage automation and tooling to identify root causes and suggests potential improvements to support processes, workflows, guidelines, and best practices.