Assist the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.

Key requirements

Assist the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.

Jobs at The Michaels Companies, Inc.

39 active roles from this employer in the JobMatcher catalog.

All company jobs

Jobs at The Michaels Companies, Inc.

39 active roles from this employer in the JobMatcher catalog.

All company jobs

About the role

Overview: The Michaels Companies, Inc. is seeking a Sales Manager for our Hillside, Illinois store. The Sales Manager leads a high-performing selling culture, drives sales results, and delivers an engaging customer experience. This role oversees front-end and service operations, ensures consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
Oversee balloons business, birthday party operations, and other in-store programs and events.
Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
Drive sales and operational excellence

About the role

Overview: The Michaels Companies, Inc. is seeking a Sales Manager for our Hillside, Illinois store. The Sales Manager leads a high-performing selling culture, drives sales results, and delivers an engaging customer experience. This role oversees front-end and service operations, ensures consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Responsibilities

Assist the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
Oversee balloons business, birthday party operations, and other in-store programs and events.
Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
Drive sales and operational excellence

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