Rooms Controller – Riyadh, Saudi Arabia (On-site)

Overview This on-site position at Marriott International properties in Riyadh involves managing room assignments and guest flow to ensure a smooth guest experience.

Responsibilities - Assign rooms according to guest requests and preferences; pre-register designated guests and prepare key packets; coordinate check-in and pre-registration procedures for arriving groups. - Review, track, and accommodate requests for room or reservation changes; communicate status to appropriate staff; confirm reservations and cancellations. - Review daily room status; ensure rates match market codes and document exceptions; verify and adjust guest billing; file guest paperwork; process all guest check-ins and check-outs; activate room keys; secure valid payment; identify any over-commitments; perform duplicate reservation checks; block rooms; run daily reports; follow up with guests to ensure requests or problems are resolved. - Follow all company policies and procedures; maintain professional appearance; protect confidential information; safeguard company assets; welcome and acknowledge guests; anticipate service needs; assist guests with disabilities; thank guests; communicate clearly; prepare and review documents; answer telephones with proper etiquette. - Coordinate tasks with other departments; serve as a departmental role model; develop and maintain positive working relationships; support the team to achieve goals; comply with quality assurance standards; stand or walk for extended periods; operate computers and POS systems; move and li

Rooms Controller – Riyadh, Saudi Arabia (On-site)

Overview This on-site position at Marriott International properties in Riyadh involves managing room assignments and guest flow to ensure a smooth guest experience.

Responsibilities - Assign rooms according to guest requests and preferences; pre-register designated guests and prepare key packets; coordinate check-in and pre-registration procedures for arriving groups. - Review, track, and accommodate requests for room or reservation changes; communicate status to appropriate staff; confirm reservations and cancellations. - Review daily room status; ensure rates match market codes and document exceptions; verify and adjust guest billing; file guest paperwork; process all guest check-ins and check-outs; activate room keys; secure valid payment; identify any over-commitments; perform duplicate reservation checks; block rooms; run daily reports; follow up with guests to ensure requests or problems are resolved. - Follow all company policies and procedures; maintain professional appearance; protect confidential information; safeguard company assets; welcome and acknowledge guests; anticipate service needs; assist guests with disabilities; thank guests; communicate clearly; prepare and review documents; answer telephones with proper etiquette. - Coordinate tasks with other departments; serve as a departmental role model; develop and maintain positive working relationships; support the team to achieve goals; comply with quality assurance standards; stand or walk for extended periods; operate computers and POS systems; move and li