Mercier Consultancy Group is recruiting a Romanian-speaking Fitbit Customer Support Specialist to join an on-site team in Sofia, Bulgaria. In this role, you will be the primary point of contact for Romanian-speaking Fitbit users, providing support via phone, email, and live chat, and helping with device setup, syncing, and troubleshooting across iOS and Android. You will guide customers on Fitbit health and wellness features, such as heart rate monitoring, sleep tracking, step counting, and activity goals, and ensure accurate logging of interactions in the CRM. You will escalate complex technical issues to the appropriate teams and stay informed about product updates. The ideal candidate has native or fluent Romanian language skills, an EU passport, and a genuine interest in fitness, wearable technology, or health-oriented consumer products. Previous customer support or helpdesk experience is beneficial, and on-site work in Sofia, Bulgaria is required. The company offers a competitive salary, fully paid training, health insurance, a relocation package, a signing bonus, and opportunities for career development.

Mercier Consultancy Group is recruiting a Romanian-speaking Fitbit Customer Support Specialist to join an on-site team in Sofia, Bulgaria. In this role, you will be the primary point of contact for Romanian-speaking Fitbit users, providing support via phone, email, and live chat, and helping with device setup, syncing, and troubleshooting across iOS and Android. You will guide customers on Fitbit health and wellness features, such as heart rate monitoring, sleep tracking, step counting, and activity goals, and ensure accurate logging of interactions in the CRM. You will escalate complex technical issues to the appropriate teams and stay informed about product updates. The ideal candidate has native or fluent Romanian language skills, an EU passport, and a genuine interest in fitness, wearable technology, or health-oriented consumer products. Previous customer support or helpdesk experience is beneficial, and on-site work in Sofia, Bulgaria is required. The company offers a competitive salary, fully paid training, health insurance, a relocation package, a signing bonus, and opportunities for career development.