Mercier Consultancy Group is seeking a motivated Romanian-speaking Fitbit Customer Support Specialist to join our on-site team in Sofia, Bulgaria. In this role you will be the primary point of contact for Romanian-speaking Fitbit users, assisting with device setup, troubleshooting, and use of the Fitbit app across iOS and Android. You will communicate with customers via phone, email, and live chat, provide clear guidance on Fitbit health and wellness features such as heart rate monitoring, sleep tracking, step counting, and activity goals, and educate customers on how to maximize their Fitbit device to support their fitness journey. You will accurately log all interactions in the CRM, escalate complex issues to the appropriate teams, and stay informed on Fitbit product updates and trends to provide accurate support. You will aim to meet or exceed KPIs for customer satisfaction, response times, and resolution rates. Requirements include native or fluent Romanian (spoken and written) and a valid EU passport. A genuine passion for fitness, wellness, wearable technology, or health-oriented consumer products is highly desirable. Previous experience in customer support or technical helpdesk is advantageous but not required, as full training will be provided. You must be comfortable working on-site in Sofia in a structured team environment and able to manage multiple queries efficiently. Benefits include a competitive monthly salary, fully paid training, comprehensive health insurance, a fully paid relocation package (including return flight, airport transfer, and hotel on arrival

Mercier Consultancy Group is seeking a motivated Romanian-speaking Fitbit Customer Support Specialist to join our on-site team in Sofia, Bulgaria. In this role you will be the primary point of contact for Romanian-speaking Fitbit users, assisting with device setup, troubleshooting, and use of the Fitbit app across iOS and Android. You will communicate with customers via phone, email, and live chat, provide clear guidance on Fitbit health and wellness features such as heart rate monitoring, sleep tracking, step counting, and activity goals, and educate customers on how to maximize their Fitbit device to support their fitness journey. You will accurately log all interactions in the CRM, escalate complex issues to the appropriate teams, and stay informed on Fitbit product updates and trends to provide accurate support. You will aim to meet or exceed KPIs for customer satisfaction, response times, and resolution rates. Requirements include native or fluent Romanian (spoken and written) and a valid EU passport. A genuine passion for fitness, wellness, wearable technology, or health-oriented consumer products is highly desirable. Previous experience in customer support or technical helpdesk is advantageous but not required, as full training will be provided. You must be comfortable working on-site in Sofia in a structured team environment and able to manage multiple queries efficiently. Benefits include a competitive monthly salary, fully paid training, comprehensive health insurance, a fully paid relocation package (including return flight, airport transfer, and hotel on arrival