Product Owner – Customer Operations Platform. We are seeking a Product Owner to join the Product Customer Service team at lastminute.com. This professional will help shape the next generation of internal tools, building an AI-ready back-office and customer operations platform to support the traveller’s journey. The role is remote from Romania (Bucharest), with occasional travel as needed.

Your impact: - Own key areas of the new AI-ready platform, leading discovery to understand current workflows, pain points, and opportunities. - Define the future operational model with business and technology stakeholders. - Drive AI, GenAI, LLMs, and automation initiatives to improve internal productivity and reduce manual workload. - Translate goals into actionable initiatives, clear requirements, and iterative releases. - Align tools, processes, and user experience across the traveller support journey and internal operations.

What you will do: - Collaborate with engineering, operations, customer service, and product teams; gather and translate business needs into clear product requirements. - Shape the product roadmap, prioritizing backlog items based on value and feasibility. - Break down complex problems into high-impact deliverables; adapt priorities based on feedback.

Product Owner – Customer Operations Platform. We are seeking a Product Owner to join the Product Customer Service team at lastminute.com. This professional will help shape the next generation of internal tools, building an AI-ready back-office and customer operations platform to support the traveller’s journey. The role is remote from Romania (Bucharest), with occasional travel as needed.

Your impact: - Own key areas of the new AI-ready platform, leading discovery to understand current workflows, pain points, and opportunities. - Define the future operational model with business and technology stakeholders. - Drive AI, GenAI, LLMs, and automation initiatives to improve internal productivity and reduce manual workload. - Translate goals into actionable initiatives, clear requirements, and iterative releases. - Align tools, processes, and user experience across the traveller support journey and internal operations.

What you will do: - Collaborate with engineering, operations, customer service, and product teams; gather and translate business needs into clear product requirements. - Shape the product roadmap, prioritizing backlog items based on value and feasibility. - Break down complex problems into high-impact deliverables; adapt priorities based on feedback.