Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to work on-site in Sofia, Bulgaria. The role serves as the primary contact for Polish-speaking Fitbit users, assisting with device setup, troubleshooting, and guidance on Fitbit features across iOS and Android. Responsibilities include providing support via phone, email, and live chat; helping users with Fitbit device setup, syncing, and app usage; explaining health and wellness features such as heart rate monitoring, sleep tracking, steps, and activity goals; logging all interactions in the CRM; and escalating complex issues to the appropriate internal teams. The successful candidate must be native or fluent in Polish, have a customer-first mindset, and strong problem-solving abilities. A valid EU passport is mandatory. The position offers a competitive monthly salary, fully paid training, comprehensive health insurance, a fully paid relocation package (including return flight, airport transfer, and hotel accommodation on arrival), a monthly performance bonus, and a €1,500 signing bonus, plus career development opportunities.

Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to work on-site in Sofia, Bulgaria. The role serves as the primary contact for Polish-speaking Fitbit users, assisting with device setup, troubleshooting, and guidance on Fitbit features across iOS and Android. Responsibilities include providing support via phone, email, and live chat; helping users with Fitbit device setup, syncing, and app usage; explaining health and wellness features such as heart rate monitoring, sleep tracking, steps, and activity goals; logging all interactions in the CRM; and escalating complex issues to the appropriate internal teams. The successful candidate must be native or fluent in Polish, have a customer-first mindset, and strong problem-solving abilities. A valid EU passport is mandatory. The position offers a competitive monthly salary, fully paid training, comprehensive health insurance, a fully paid relocation package (including return flight, airport transfer, and hotel accommodation on arrival), a monthly performance bonus, and a €1,500 signing bonus, plus career development opportunities.