Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to join the team on-site in Warsaw, Poland. In this role you will be the primary point of contact for Polish-speaking Fitbit users, helping them maximize the benefits of their wearable devices and the Fitbit app. Key responsibilities include delivering customer support via phone, email, and live chat; assisting customers with device setup, syncing, and troubleshooting across iOS and Android; explaining Fitbit health and wellness features such as heart rate monitoring, sleep tracking, step counts, and activity goal management; logging all customer interactions in the CRM; escalating complex issues to appropriate internal teams with timely follow-up; staying informed about Fitbit product updates and wellness trends; and achieving KPIs for customer satisfaction, response times, and resolution rates. Requirements include native or fluent Polish (spoken and written), a valid EU passport, a passion for fitness or wearable technology, and prior customer support experience is beneficial though not required as training is provided. The role is on-site in Warsaw, Poland.

Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to join the team on-site in Warsaw, Poland. In this role you will be the primary point of contact for Polish-speaking Fitbit users, helping them maximize the benefits of their wearable devices and the Fitbit app. Key responsibilities include delivering customer support via phone, email, and live chat; assisting customers with device setup, syncing, and troubleshooting across iOS and Android; explaining Fitbit health and wellness features such as heart rate monitoring, sleep tracking, step counts, and activity goal management; logging all customer interactions in the CRM; escalating complex issues to appropriate internal teams with timely follow-up; staying informed about Fitbit product updates and wellness trends; and achieving KPIs for customer satisfaction, response times, and resolution rates. Requirements include native or fluent Polish (spoken and written), a valid EU passport, a passion for fitness or wearable technology, and prior customer support experience is beneficial though not required as training is provided. The role is on-site in Warsaw, Poland.