Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas.
Grow revenue across the existing book of enterprise resellers.
Identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products.
Build hardware and service forecasts with a clear view of what will close and what may slip, and why.
Develop a clear view of performance and growth opportunities across the United States, Canada, and Latin America, accounting for market differences.

Key requirements

Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas.
Grow revenue across the existing book of enterprise resellers.
Identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products.
Build hardware and service forecasts with a clear view of what will close and what may slip, and why.
Develop a clear view of performance and growth opportunities across the United States, Canada, and Latin America, accounting for market differences.

Jobs at SpaceX

16 active roles from this employer in the JobMatcher catalog.

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Jobs at SpaceX

16 active roles from this employer in the JobMatcher catalog.

All company jobs

About the role

SpaceX is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller Customer Success organization across the United States, Canada, and Latin America. The role manages Customer Success Managers, Leads, and Specialists and is accountable for the performance and growth of the existing book of business.

Responsibilities

Qualifications:

Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas.
Grow revenue across the existing book of enterprise resellers.
Identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products.
Build hardware and service forecasts with a clear view of what will close and what may slip, and why.
Develop a clear view of performance and growth opportunities across the United States, Canada, and Latin America, accounting for market differences.
Resolve billing, tax, payment, capacity, logistics, and activation issues that block revenue.
Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move opportunities forward.
Align with regional Sales and Channel Sales teams for a consistent message on Starlink growth priorities.
Identify recurring issues that slow growth and coordinate cross-team resolution.
Stay engaged to coach when needed and empower the team to operate independently.
Bachelor’s degree or equivalent professional experience.
6+ years in customer success, account management, sales, or another commercial role for a technical product.
3+ ye

About the role

SpaceX is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller Customer Success organization across the United States, Canada, and Latin America. The role manages Customer Success Managers, Leads, and Specialists and is accountable for the performance and growth of the existing book of business.

Responsibilities

Qualifications:

Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas.
Grow revenue across the existing book of enterprise resellers.
Identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products.
Build hardware and service forecasts with a clear view of what will close and what may slip, and why.
Develop a clear view of performance and growth opportunities across the United States, Canada, and Latin America, accounting for market differences.
Resolve billing, tax, payment, capacity, logistics, and activation issues that block revenue.
Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move opportunities forward.
Align with regional Sales and Channel Sales teams for a consistent message on Starlink growth priorities.
Identify recurring issues that slow growth and coordinate cross-team resolution.
Stay engaged to coach when needed and empower the team to operate independently.
Bachelor’s degree or equivalent professional experience.
6+ years in customer success, account management, sales, or another commercial role for a technical product.
3+ ye

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