ERNI is seeking an L2 Technical Support Engineer to support a portfolio of clinical software applications with real operational impact. You will provide second-level support, analyze incidents, assist with application configuration, and support integrations with Laboratory Information Systems (LIS), acting as the technical bridge between regional organizations and DevOps teams. You will be part of a supportive team, with onboarding and mentoring to guide your development. We encourage growth and continuous training, with individual development plans, mentoring, and access to internal technical communities. Requirements include proven experience providing L2 technical support in enterprise software environments; strong troubleshooting skills including log analysis and root cause identification; practical knowledge of Angular and Java stacks; experience configuring applications and supporting LIS integrations; and a good understanding of networking fundamentals, operating systems and relational databases, plus fluent English. Responsibilities include providing second-level technical support for clinical software applications, troubleshooting incidents and configuration issues, analyzing logs and technical information, coordinating with international affiliates, distributors and DevOps teams, and escalating unresolved issues with complete technical evidence while contributing to knowledge sharing and continuous improvement. Our hybrid working model means you typically go to the office 2 days a week, depending on project and team. If a project ends, we will align you with anoth

ERNI is seeking an L2 Technical Support Engineer to support a portfolio of clinical software applications with real operational impact. You will provide second-level support, analyze incidents, assist with application configuration, and support integrations with Laboratory Information Systems (LIS), acting as the technical bridge between regional organizations and DevOps teams. You will be part of a supportive team, with onboarding and mentoring to guide your development. We encourage growth and continuous training, with individual development plans, mentoring, and access to internal technical communities. Requirements include proven experience providing L2 technical support in enterprise software environments; strong troubleshooting skills including log analysis and root cause identification; practical knowledge of Angular and Java stacks; experience configuring applications and supporting LIS integrations; and a good understanding of networking fundamentals, operating systems and relational databases, plus fluent English. Responsibilities include providing second-level technical support for clinical software applications, troubleshooting incidents and configuration issues, analyzing logs and technical information, coordinating with international affiliates, distributors and DevOps teams, and escalating unresolved issues with complete technical evidence while contributing to knowledge sharing and continuous improvement. Our hybrid working model means you typically go to the office 2 days a week, depending on project and team. If a project ends, we will align you with anoth