Blueprint Technologies, LLC is a technology solutions firm headquartered in Bellevue, Washington, United States. We foster a culture of boldness, intelligence, agility, and collaboration, and we value diverse perspectives. We are seeking a Korean-speaking Customer Support Agent on the Bench Team to deliver fast, accurate, and personalized support to our clients and their users. Responsibilities: - Deliver world-class customer service by following established policies and standards. - Manage and respond to customer support tickets within SLA guidelines, aiming for first-call resolution. - Follow troubleshooting procedures using available resources and tools; multitask across knowledge bases, team meetings, and supervisors. - Assist in creating knowledge base articles and support team development. - Coordinate with other teams to provide feedback, identify trends, and resolve issues; escalate when needed. - Monitor client-facing tools (MatterMost) and stay current with client updates. - Respond to escalations from Tier 2 and address customer needs and concerns. - Use critical thinking to determine appropriate actions for clients and users. - Onboard new or existing agents into the Escalated Accounts space as needed; work with your manager. - Demonstrate Blueprint’s core values daily and be willing to support other queues. - Perform additional duties and projects as assigned. Education and Experience: - One year or more of customer service experience; associate degree or equivalent required; bachelor’s degree preferred. - Comfortable with computers and basic troubleshooting of

Blueprint Technologies, LLC is a technology solutions firm headquartered in Bellevue, Washington, United States. We foster a culture of boldness, intelligence, agility, and collaboration, and we value diverse perspectives. We are seeking a Korean-speaking Customer Support Agent on the Bench Team to deliver fast, accurate, and personalized support to our clients and their users. Responsibilities: - Deliver world-class customer service by following established policies and standards. - Manage and respond to customer support tickets within SLA guidelines, aiming for first-call resolution. - Follow troubleshooting procedures using available resources and tools; multitask across knowledge bases, team meetings, and supervisors. - Assist in creating knowledge base articles and support team development. - Coordinate with other teams to provide feedback, identify trends, and resolve issues; escalate when needed. - Monitor client-facing tools (MatterMost) and stay current with client updates. - Respond to escalations from Tier 2 and address customer needs and concerns. - Use critical thinking to determine appropriate actions for clients and users. - Onboard new or existing agents into the Escalated Accounts space as needed; work with your manager. - Demonstrate Blueprint’s core values daily and be willing to support other queues. - Perform additional duties and projects as assigned. Education and Experience: - One year or more of customer service experience; associate degree or equivalent required; bachelor’s degree preferred. - Comfortable with computers and basic troubleshooting of