Bachelor’s and/or Master’s Degree in Marketing/Business Administration/Management or related
Manage the customer portfolio and establish personal relationships to foster loyalty, retention, and increased lifetime value, while promoting sustainable play habits.
Monitor individual customer performance and ensure timely delivery of rewards, both online and offline, in line with business requirements.
Provide top-tier customer service as the primary point of contact across all channels for related issues.
Proactively engage individual customers with targeted actions at key lifecycle moments (new Key Accounts, churn, lapse, returning customers, big winners) to drive growth.

Key requirements

Bachelor’s and/or Master’s Degree in Marketing/Business Administration/Management or related
Manage the customer portfolio and establish personal relationships to foster loyalty, retention, and increased lifetime value, while promoting sustainable play habits.
Monitor individual customer performance and ensure timely delivery of rewards, both online and offline, in line with business requirements.
Provide top-tier customer service as the primary point of contact across all channels for related issues.
Proactively engage individual customers with targeted actions at key lifecycle moments (new Key Accounts, churn, lapse, returning customers, big winners) to drive growth.

Jobs at Stoiximan

2 active roles from this employer in the JobMatcher catalog.

All company jobs

Jobs at Stoiximan

2 active roles from this employer in the JobMatcher catalog.

All company jobs

About the role

Overview: We are seeking a Hybrid Key Account Manager to oversee a portfolio of high-net-worth customers in the local Greek market, focusing on building strong relationships with key accounts and delivering a world-class, sustainable gambling experience.

Responsibilities

Manage the customer portfolio and establish personal relationships to foster loyalty, retention, and increased lifetime value, while promoting sustainable play habits.
Monitor individual customer performance and ensure timely delivery of rewards, both online and offline, in line with business requirements.
Provide top-tier customer service as the primary point of contact across all channels for related issues.
Proactively engage individual customers with targeted actions at key lifecycle moments (new Key Accounts, churn, lapse, returning customers, big winners) to drive growth.
Plan and host diverse local or global Key Account events in collaboration with Hospitality and Sponsorship teams, including events at sporting occasions, concerts, luxury dinners, and entertainment outings.
Track market-level performance and stay abreast of emerging trends.
Initiate campaigns to stimulate activity among assigned Key Accounts, with prompt generation, tracking, and reporting of results.
Develop in-depth knowledge of customers’ playing behaviors and preferences to tailor strategies.
Represent the voice of Key Accounts and provide feedback and ideas to enhance the overall customer experience.

Requirements

Bachelor’s and/or Master’s Degree in Marketing/Business Administration/Management or related

About the role

Overview: We are seeking a Hybrid Key Account Manager to oversee a portfolio of high-net-worth customers in the local Greek market, focusing on building strong relationships with key accounts and delivering a world-class, sustainable gambling experience.

Responsibilities

Manage the customer portfolio and establish personal relationships to foster loyalty, retention, and increased lifetime value, while promoting sustainable play habits.
Monitor individual customer performance and ensure timely delivery of rewards, both online and offline, in line with business requirements.
Provide top-tier customer service as the primary point of contact across all channels for related issues.
Proactively engage individual customers with targeted actions at key lifecycle moments (new Key Accounts, churn, lapse, returning customers, big winners) to drive growth.
Plan and host diverse local or global Key Account events in collaboration with Hospitality and Sponsorship teams, including events at sporting occasions, concerts, luxury dinners, and entertainment outings.
Track market-level performance and stay abreast of emerging trends.
Initiate campaigns to stimulate activity among assigned Key Accounts, with prompt generation, tracking, and reporting of results.
Develop in-depth knowledge of customers’ playing behaviors and preferences to tailor strategies.
Represent the voice of Key Accounts and provide feedback and ideas to enhance the overall customer experience.