Mercier Consultancy Group is seeking an Italian-speaking Fitbit Customer Support Specialist to join our team on-site in Sofia, Bulgaria. You will be the primary contact for Italian-speaking Fitbit users, delivering high-quality support via phone, email, and live chat and assisting with device setup, syncing, and troubleshooting of the Fitbit app on iOS and Android. Responsibilities include resolving queries related to fitness tracking, device functionality, and wellness features such as heart rate monitoring, sleep tracking, step counting, and goal management; guiding customers on how to maximize the benefits of their Fitbit device; logging all interactions in the CRM and maintaining up-to-date records; escalating complex issues to internal teams and following up to drive satisfactory resolutions; staying informed about Fitbit product updates and trends; and meeting KPIs for customer satisfaction, response times, and resolutions. Requirements include native or fluent Italian (spoken and written), a valid EU passport (mandatory), a passion for fitness and wearables, prior customer support or helpdesk experience preferred but not required (full training provided), strong problem-solving and listening skills, and the ability to work in a structured on-site team environment in Sofia, Bulgaria. What we offer includes a competitive monthly salary, fully paid training, comprehensive health insurance, a fully paid relocation package (return flight, airport transfer, and hotel upon arrival in Bulgaria), a monthly performance bonus, a €1,500 signing bonus, and opportunities for caree

Mercier Consultancy Group is seeking an Italian-speaking Fitbit Customer Support Specialist to join our team on-site in Sofia, Bulgaria. You will be the primary contact for Italian-speaking Fitbit users, delivering high-quality support via phone, email, and live chat and assisting with device setup, syncing, and troubleshooting of the Fitbit app on iOS and Android. Responsibilities include resolving queries related to fitness tracking, device functionality, and wellness features such as heart rate monitoring, sleep tracking, step counting, and goal management; guiding customers on how to maximize the benefits of their Fitbit device; logging all interactions in the CRM and maintaining up-to-date records; escalating complex issues to internal teams and following up to drive satisfactory resolutions; staying informed about Fitbit product updates and trends; and meeting KPIs for customer satisfaction, response times, and resolutions. Requirements include native or fluent Italian (spoken and written), a valid EU passport (mandatory), a passion for fitness and wearables, prior customer support or helpdesk experience preferred but not required (full training provided), strong problem-solving and listening skills, and the ability to work in a structured on-site team environment in Sofia, Bulgaria. What we offer includes a competitive monthly salary, fully paid training, comprehensive health insurance, a fully paid relocation package (return flight, airport transfer, and hotel upon arrival in Bulgaria), a monthly performance bonus, a €1,500 signing bonus, and opportunities for caree