Mercier Consultancy Group is seeking an Italian-speaking Fitbit Customer Support Specialist to join our on-site team in Sofia, Bulgaria. In this role, you will support Italian-speaking Fitbit users, helping them get the most from their wearable devices and the Fitbit app. Responsibilities include delivering excellent customer support via phone, email, and live chat; assisting customers with setting up, syncing, and troubleshooting Fitbit devices across iOS and Android; and guiding customers on health and wellness features such as heart rate monitoring, sleep tracking, steps, and activity goals. You will log interactions in the internal CRM, escalate complex issues when needed, and stay informed about Fitbit product updates. The ideal candidate is fluent in Italian (spoken and written), has a passion for fitness and wearable technology, and enjoys working in a structured, on-site team environment in Sofia. A valid EU passport is mandatory. We offer a competitive salary, fully paid training, health insurance, relocation support, a performance bonus, and opportunities for career development within a growing international company. To apply, please submit your application through the company's careers channel. We look forward to welcoming you to Mercier Consultancy Group.

Mercier Consultancy Group is seeking an Italian-speaking Fitbit Customer Support Specialist to join our on-site team in Sofia, Bulgaria. In this role, you will support Italian-speaking Fitbit users, helping them get the most from their wearable devices and the Fitbit app. Responsibilities include delivering excellent customer support via phone, email, and live chat; assisting customers with setting up, syncing, and troubleshooting Fitbit devices across iOS and Android; and guiding customers on health and wellness features such as heart rate monitoring, sleep tracking, steps, and activity goals. You will log interactions in the internal CRM, escalate complex issues when needed, and stay informed about Fitbit product updates. The ideal candidate is fluent in Italian (spoken and written), has a passion for fitness and wearable technology, and enjoys working in a structured, on-site team environment in Sofia. A valid EU passport is mandatory. We offer a competitive salary, fully paid training, health insurance, relocation support, a performance bonus, and opportunities for career development within a growing international company. To apply, please submit your application through the company's careers channel. We look forward to welcoming you to Mercier Consultancy Group.