As a German-speaking IT Service Desk Team Lead, you will join the Global Delivery Service Operations unit at SIA Arvato Systems Latvia. You will lead and support a team of Service Desk Specialists, ensuring high-quality service delivery for our customers. You will collaborate with international colleagues and stakeholders to drive operational excellence, continuous improvement, and a customer-focused culture. Responsibilities include leading, coaching, and developing the team; managing resource and capacity planning to meet maintenance, support, and development needs; participating in recruitment and interviews; providing functional guidance and acting as first-level escalation; monitoring performance to meet SLA and KPI targets; building strong relationships with customers and internal stakeholders across locations; identifying opportunities to improve services, processes, and tools; following up on inquiries requiring deeper investigation and cross-functional coordination. Qualifications include excellent communication in English and German (minimum C1); at least 3 years in a Service Desk/Help Desk/IT Support environment; leadership or mentoring experience; strong understanding of service desk operations and KPIs; customer-oriented mindset; ability to analyze operational issues and identify root causes; and experience implementing process improvements. Monthly gross base salary from 2400 to 2900 EUR, depending on level of expertise. Hybrid working arrangement with access to a cozy office in the center of Riga when needed. Comprehensive benefits package and a collaborative

As a German-speaking IT Service Desk Team Lead, you will join the Global Delivery Service Operations unit at SIA Arvato Systems Latvia. You will lead and support a team of Service Desk Specialists, ensuring high-quality service delivery for our customers. You will collaborate with international colleagues and stakeholders to drive operational excellence, continuous improvement, and a customer-focused culture. Responsibilities include leading, coaching, and developing the team; managing resource and capacity planning to meet maintenance, support, and development needs; participating in recruitment and interviews; providing functional guidance and acting as first-level escalation; monitoring performance to meet SLA and KPI targets; building strong relationships with customers and internal stakeholders across locations; identifying opportunities to improve services, processes, and tools; following up on inquiries requiring deeper investigation and cross-functional coordination. Qualifications include excellent communication in English and German (minimum C1); at least 3 years in a Service Desk/Help Desk/IT Support environment; leadership or mentoring experience; strong understanding of service desk operations and KPIs; customer-oriented mindset; ability to analyze operational issues and identify root causes; and experience implementing process improvements. Monthly gross base salary from 2400 to 2900 EUR, depending on level of expertise. Hybrid working arrangement with access to a cozy office in the center of Riga when needed. Comprehensive benefits package and a collaborative