French-Speaking Fitbit Customer Support Specialist – On-site in Sofia, Bulgaria

Mercier Consultancy Group is a premier international staffing firm that connects top talent with leading organizations. We are hiring a French-speaking Fitbit Customer Support Specialist for a role in Sofia, Bulgaria.

Job Overview We are sourcing candidates for a French-speaking Fitbit Customer Support Specialist to join the Fitness & Wellness team. This on-site role offers the chance to support users of Fitbit's health-tracking ecosystem.

Key Responsibilities - Deliver premium customer assistance to French-speaking users regarding Fitbit wearables and health-tracking software. - Troubleshoot technical inquiries related to heart rate monitoring, sleep tracking, and GPS integration within the Fitbit ecosystem. - Guide customers on how to maximize wellness goals through data-driven insights from the platform. - Resolve account, hardware, and synchronization issues with precision to maintain high customer satisfaction. - Document user feedback to inform product development in the Fitness & Wellness landscape. - Represent the brand with professional empathy to foster long-term loyalty among the global health community. - Collaborate with international teams to share best practices for high-performance support standards.

Requirements - Native or fluent French (spoken and written). - Valid EU passport or right to work in Bulgaria (mandatory). - Ability to relocate to Sofia for this on-site opportunity. - Strong interest in the Fitness & Wellness industry and familiarity with health-tech products.

French-Speaking Fitbit Customer Support Specialist – On-site in Sofia, Bulgaria

Mercier Consultancy Group is a premier international staffing firm that connects top talent with leading organizations. We are hiring a French-speaking Fitbit Customer Support Specialist for a role in Sofia, Bulgaria.

Job Overview We are sourcing candidates for a French-speaking Fitbit Customer Support Specialist to join the Fitness & Wellness team. This on-site role offers the chance to support users of Fitbit's health-tracking ecosystem.

Key Responsibilities - Deliver premium customer assistance to French-speaking users regarding Fitbit wearables and health-tracking software. - Troubleshoot technical inquiries related to heart rate monitoring, sleep tracking, and GPS integration within the Fitbit ecosystem. - Guide customers on how to maximize wellness goals through data-driven insights from the platform. - Resolve account, hardware, and synchronization issues with precision to maintain high customer satisfaction. - Document user feedback to inform product development in the Fitness & Wellness landscape. - Represent the brand with professional empathy to foster long-term loyalty among the global health community. - Collaborate with international teams to share best practices for high-performance support standards.

Requirements - Native or fluent French (spoken and written). - Valid EU passport or right to work in Bulgaria (mandatory). - Ability to relocate to Sofia for this on-site opportunity. - Strong interest in the Fitness & Wellness industry and familiarity with health-tech products.