Mercier Consultancy Group is seeking a motivated, customer-focused French-speaking Fitbit Customer Support Specialist to join our team on-site in Sofia, Bulgaria. This role serves as the primary contact for French-speaking Fitbit users, assisting with device setup, syncing, troubleshooting, and using the Fitbit app across iOS and Android. Key responsibilities include providing clear, empathetic guidance on health and wellness features, logging interactions in the CRM, escalating complex issues, and meeting KPIs such as customer satisfaction, response times, and resolution rates. Fluent French (spoken and written) is essential. A valid EU passport is mandatory for this position. Prior experience in customer support or technical helpdesk is advantageous, though full training will be provided. The role operates within a structured on-site team in Sofia, Bulgaria. We offer competitive compensation, fully paid training, health insurance, relocation assistance, performance bonuses, a signing bonus of €1,500, and opportunities for career development within a growing international company.

Mercier Consultancy Group is seeking a motivated, customer-focused French-speaking Fitbit Customer Support Specialist to join our team on-site in Sofia, Bulgaria. This role serves as the primary contact for French-speaking Fitbit users, assisting with device setup, syncing, troubleshooting, and using the Fitbit app across iOS and Android. Key responsibilities include providing clear, empathetic guidance on health and wellness features, logging interactions in the CRM, escalating complex issues, and meeting KPIs such as customer satisfaction, response times, and resolution rates. Fluent French (spoken and written) is essential. A valid EU passport is mandatory for this position. Prior experience in customer support or technical helpdesk is advantageous, though full training will be provided. The role operates within a structured on-site team in Sofia, Bulgaria. We offer competitive compensation, fully paid training, health insurance, relocation assistance, performance bonuses, a signing bonus of €1,500, and opportunities for career development within a growing international company.