Lead, hire, and develop a high-performing Salesforce administration and development team at the forefront of AI adoption.
Partner with Product to establish technical strategy, architecture, and roadmap for Human Interest’s CRM systems.
Deliver reliable, scalable solutions supporting critical GTM and CS&O workflows across the customer lifecycle.
Invest in platform architecture, testing, observability, and CI/CD improvements to increase delivery speed and minimize production errors.
Establish processes for sprint planning, technical design reviews, release management, on-call rotations, incident response, and quarterly planning.

Key requirements

Lead, hire, and develop a high-performing Salesforce administration and development team at the forefront of AI adoption.
Partner with Product to establish technical strategy, architecture, and roadmap for Human Interest’s CRM systems.
Deliver reliable, scalable solutions supporting critical GTM and CS&O workflows across the customer lifecycle.
Invest in platform architecture, testing, observability, and CI/CD improvements to increase delivery speed and minimize production errors.
Establish processes for sprint planning, technical design reviews, release management, on-call rotations, incident response, and quarterly planning.

Jobs at Human Interest

5 active roles from this employer in the JobMatcher catalog.

All company jobs

Jobs at Human Interest

5 active roles from this employer in the JobMatcher catalog.

All company jobs

About the role

Engineering Manager, CRM Systems will lead our Salesforce administration and development team. The role supports the Go-To-Market (GTM) and Customer Support & Operations (CS&O) organizations across the customer lifecycle, from lead ingestion and opportunity management through closed-won, launch, and revenue-sharing payments. The Salesforce ecosystem is evolving with AI, and the team is adopting AI coding tools and automated CI/CD pipelines. You will set the team's strategy with your product counterpart and be accountable for timely, high-quality delivery. You will partner with leaders across GTM and CS&O to understand needs and shape a roadmap that improves customer experience, accelerates revenue growth, and increases operational efficiency.

Responsibilities

Lead, hire, and develop a high-performing Salesforce administration and development team at the forefront of AI adoption.
Partner with Product to establish technical strategy, architecture, and roadmap for Human Interest’s CRM systems.
Deliver reliable, scalable solutions supporting critical GTM and CS&O workflows across the customer lifecycle.
Invest in platform architecture, testing, observability, and CI/CD improvements to increase delivery speed and minimize production errors.
Establish processes for sprint planning, technical design reviews, release management, on-call rotations, incident response, and quarterly planning.
Identify opportunities to use AI capabilities such as Agentforce to improve employee productivity and customer outcomes.
Make build-versus-buy decisions about whether to implement

About the role

Engineering Manager, CRM Systems will lead our Salesforce administration and development team. The role supports the Go-To-Market (GTM) and Customer Support & Operations (CS&O) organizations across the customer lifecycle, from lead ingestion and opportunity management through closed-won, launch, and revenue-sharing payments. The Salesforce ecosystem is evolving with AI, and the team is adopting AI coding tools and automated CI/CD pipelines. You will set the team's strategy with your product counterpart and be accountable for timely, high-quality delivery. You will partner with leaders across GTM and CS&O to understand needs and shape a roadmap that improves customer experience, accelerates revenue growth, and increases operational efficiency.

Responsibilities

Lead, hire, and develop a high-performing Salesforce administration and development team at the forefront of AI adoption.
Partner with Product to establish technical strategy, architecture, and roadmap for Human Interest’s CRM systems.
Deliver reliable, scalable solutions supporting critical GTM and CS&O workflows across the customer lifecycle.
Invest in platform architecture, testing, observability, and CI/CD improvements to increase delivery speed and minimize production errors.
Establish processes for sprint planning, technical design reviews, release management, on-call rotations, incident response, and quarterly planning.
Identify opportunities to use AI capabilities such as Agentforce to improve employee productivity and customer outcomes.
Make build-versus-buy decisions about whether to implement

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