Delivery Manager II provides excellent service to internal and external customers and leads the management of customer relationships to increase utilization of GHX Provider Managed Services, ensuring customer retention and improved satisfaction. The role requires strong communication, analytical, problem-solving, planning, coordination, and leadership skills, and the ability to develop and maintain strong business relationships. Key duties include cultivating customer relationships to increase understanding and use of all Provider Managed Services products; providing support via phone, email, and on-site for escalations and product issues; monitoring predetermined quality metrics and implementing improvements; proactively developing campaigns to re-engage customers and raise KPIs; leading implementation of managed services solutions for new customers and coordinating with cross-functional teams to ensure a successful kickoff; effective time management of projects and meetings; creating and using presentation materials for onsite or WebEx meetings; mentoring team members and refining processes; working with the CSM and ESE teams to ensure satisfaction and new sales opportunities; coordinating with Solutions Delivery, Sales, and Customer Success Managers across all phases of the implementation; resolving technical problems by identifying the root cause and coordinating with cross-functional teams; coordinating launch schedules and ensuring staffing; identifying development opportunities for system enhancements; travel up to 20%; working hours 8:00 AM to 5:00 PM Eastern Time,

Delivery Manager II provides excellent service to internal and external customers and leads the management of customer relationships to increase utilization of GHX Provider Managed Services, ensuring customer retention and improved satisfaction. The role requires strong communication, analytical, problem-solving, planning, coordination, and leadership skills, and the ability to develop and maintain strong business relationships. Key duties include cultivating customer relationships to increase understanding and use of all Provider Managed Services products; providing support via phone, email, and on-site for escalations and product issues; monitoring predetermined quality metrics and implementing improvements; proactively developing campaigns to re-engage customers and raise KPIs; leading implementation of managed services solutions for new customers and coordinating with cross-functional teams to ensure a successful kickoff; effective time management of projects and meetings; creating and using presentation materials for onsite or WebEx meetings; mentoring team members and refining processes; working with the CSM and ESE teams to ensure satisfaction and new sales opportunities; coordinating with Solutions Delivery, Sales, and Customer Success Managers across all phases of the implementation; resolving technical problems by identifying the root cause and coordinating with cross-functional teams; coordinating launch schedules and ensuring staffing; identifying development opportunities for system enhancements; travel up to 20%; working hours 8:00 AM to 5:00 PM Eastern Time,