Genesis is a full-service international IT company with over 1,500 people in five countries. EverHelp is a company in the Genesis ecosystem, providing outsourcing support services for products worldwide. We are currently seeking a Customer Support Specialist for the German Desk. Working hours: 8:30–18:00 CET Monday–Thursday and 8:30–17:30 CET Friday. Your responsibilities include managing a variety of customer inquiries via email and phone (including cancellations, returns, deliveries, claims, and product requests); processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling; coordinating with suppliers to address delivery delays; and communicating essential customer messages to departments such as Category Management, Logistics, and Product Data. Requirements: German language proficiency (B2-C1) and English (B2), at least 1 year of support experience, excellent communication skills, ability to work independently or within cross-functional teams, and a solution-oriented approach. Work with EverHelp offers 20+ vacation days and 10 paid sick leaves, fully remote work, a professional team and internal communities that foster continuous learning and development, and strong opportunities for career growth (e.g., a substantial portion of teammates advancing to new roles within the first year).

Genesis is a full-service international IT company with over 1,500 people in five countries. EverHelp is a company in the Genesis ecosystem, providing outsourcing support services for products worldwide. We are currently seeking a Customer Support Specialist for the German Desk. Working hours: 8:30–18:00 CET Monday–Thursday and 8:30–17:30 CET Friday. Your responsibilities include managing a variety of customer inquiries via email and phone (including cancellations, returns, deliveries, claims, and product requests); processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling; coordinating with suppliers to address delivery delays; and communicating essential customer messages to departments such as Category Management, Logistics, and Product Data. Requirements: German language proficiency (B2-C1) and English (B2), at least 1 year of support experience, excellent communication skills, ability to work independently or within cross-functional teams, and a solution-oriented approach. Work with EverHelp offers 20+ vacation days and 10 paid sick leaves, fully remote work, a professional team and internal communities that foster continuous learning and development, and strong opportunities for career growth (e.g., a substantial portion of teammates advancing to new roles within the first year).