Answer incoming customer inquiries via phone, text, and email, and respond promptly
Make outbound calls to provide updates on installation and service status
Schedule warranty appointments for the Service Department
Enter and maintain all customer records and job-related information in the CRM database
Provide work orders to Service Measure Tech daily

Key requirements

Answer incoming customer inquiries via phone, text, and email, and respond promptly
Make outbound calls to provide updates on installation and service status
Schedule warranty appointments for the Service Department
Enter and maintain all customer records and job-related information in the CRM database
Provide work orders to Service Measure Tech daily

Jobs at Champion Window

4 active roles from this employer in the JobMatcher catalog.

All company jobs

Jobs at Champion Window

4 active roles from this employer in the JobMatcher catalog.

All company jobs

About the role

Champion Window is seeking a Customer Support Specialist for an on-site position in Sharonville, Ohio. In this role, you will handle customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records throughout the installation and service process.

Responsibilities

Qualifications:

Answer incoming customer inquiries via phone, text, and email, and respond promptly
Make outbound calls to provide updates on installation and service status
Schedule warranty appointments for the Service Department
Enter and maintain all customer records and job-related information in the CRM database
Provide work orders to Service Measure Tech daily
Audit orders for accuracy after confirmation is uploaded
Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetings
Support PSG/CSC for assigned division(s)
Manage routine customer concerns and assist with escalated concerns to ensure timely resolution
Process electronic credit card and check payments
Assist with receiving product(s) in CRM and/or F&O
Support division(s) in Accounts Receivable collections and management
Other duties as assigned
High school diploma or GED
5 years of customer support experience preferred
Experience in the home improvement industry is a plus
Service-oriented team player with high energy, capable of multitasking, self-direction, and working well with others
Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
Excellent work ethic, solid att

About the role

Champion Window is seeking a Customer Support Specialist for an on-site position in Sharonville, Ohio. In this role, you will handle customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records throughout the installation and service process.

Responsibilities

Qualifications:

Answer incoming customer inquiries via phone, text, and email, and respond promptly
Make outbound calls to provide updates on installation and service status
Schedule warranty appointments for the Service Department
Enter and maintain all customer records and job-related information in the CRM database
Provide work orders to Service Measure Tech daily
Audit orders for accuracy after confirmation is uploaded
Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetings
Support PSG/CSC for assigned division(s)
Manage routine customer concerns and assist with escalated concerns to ensure timely resolution
Process electronic credit card and check payments
Assist with receiving product(s) in CRM and/or F&O
Support division(s) in Accounts Receivable collections and management
Other duties as assigned
High school diploma or GED
5 years of customer support experience preferred
Experience in the home improvement industry is a plus
Service-oriented team player with high energy, capable of multitasking, self-direction, and working well with others
Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
Excellent work ethic, solid att