Skylight, a technology startup building Skylight Calendar, is seeking a Part-Time Concierge Team Agent in the Greater Pittsburgh Region to join our Customer Service Concierge Team and deliver exceptional support to Skylight Calendar customers. This hybrid, part-time role (approximately 16–29 hours per week) requires occasional in-person presence for interviews and team-building at our Pittsburgh office in Shadyside, with regular shifts from 8:00 AM to 8:00 PM EST. Availability for nights and weekends is required, and peak periods include May, November through January, as well as the weeks of Mother’s Day, Thanksgiving, and Christmas.

Responsibilities include providing bespoke, one-to-one customer service for Skylight Calendar and Frame customers throughout the customer journey—from purchase to activation and ongoing use—across phone, chat, email, and social media. You’ll typically support 6–8 customers per hour (potentially 10–12 during busier periods), assist with escalated hardware and software issues, flag recurring patterns to help the team prevent issues, and contribute to project-based work to improve the customer experience. You may be asked to participate in monthly in-person team-building sessions with the CS Leadership team in Pittsburgh.

Requirements include at least 2 years of high-volume front-line customer service experience across multiple channels (email, phone, chat, and social media), proficiency with Zendesk or similar CRM, strong written and verbal communication, and a demonstrated ability to learn new technology quickly. A reliable Wi‑Fi connection, c

Skylight, a technology startup building Skylight Calendar, is seeking a Part-Time Concierge Team Agent in the Greater Pittsburgh Region to join our Customer Service Concierge Team and deliver exceptional support to Skylight Calendar customers. This hybrid, part-time role (approximately 16–29 hours per week) requires occasional in-person presence for interviews and team-building at our Pittsburgh office in Shadyside, with regular shifts from 8:00 AM to 8:00 PM EST. Availability for nights and weekends is required, and peak periods include May, November through January, as well as the weeks of Mother’s Day, Thanksgiving, and Christmas.

Responsibilities include providing bespoke, one-to-one customer service for Skylight Calendar and Frame customers throughout the customer journey—from purchase to activation and ongoing use—across phone, chat, email, and social media. You’ll typically support 6–8 customers per hour (potentially 10–12 during busier periods), assist with escalated hardware and software issues, flag recurring patterns to help the team prevent issues, and contribute to project-based work to improve the customer experience. You may be asked to participate in monthly in-person team-building sessions with the CS Leadership team in Pittsburgh.

Requirements include at least 2 years of high-volume front-line customer service experience across multiple channels (email, phone, chat, and social media), proficiency with Zendesk or similar CRM, strong written and verbal communication, and a demonstrated ability to learn new technology quickly. A reliable Wi‑Fi connection, c