SupportYourApp is a global intelligent Support-as-a-Service company delivering secure customer and technical support for leading tech brands. This remote role is based in Warsaw, Poland. As a Customer Support Consultant in hospitality, you will deliver excellent support via phone, chat, and email, manage day-to-day guest communications, ensure smooth operations, and resolve guest issues. You will use internal tools such as Hostaway, Duve, Turno, and AppSheet to manage reservations and guest information, handle booking modifications, and process refunds in line with company policies. Fluent English and French (C1) are required, with at least six months of hospitality or travel industry experience. A proactive, reliable attitude and familiarity with reservation systems are essential. Benefits include flexible scheduling, fully remote cooperation, an inclusive international environment, USD compensation, and support for professional development.

SupportYourApp is a global intelligent Support-as-a-Service company delivering secure customer and technical support for leading tech brands. This remote role is based in Warsaw, Poland. As a Customer Support Consultant in hospitality, you will deliver excellent support via phone, chat, and email, manage day-to-day guest communications, ensure smooth operations, and resolve guest issues. You will use internal tools such as Hostaway, Duve, Turno, and AppSheet to manage reservations and guest information, handle booking modifications, and process refunds in line with company policies. Fluent English and French (C1) are required, with at least six months of hospitality or travel industry experience. A proactive, reliable attitude and familiarity with reservation systems are essential. Benefits include flexible scheduling, fully remote cooperation, an inclusive international environment, USD compensation, and support for professional development.