First Mid Bancshares, Inc. is seeking a Customer Support Center Agent I for an on-site role in Mattoon, Illinois, United States. The compensation includes a base salary as part of a Total Rewards program; total compensation is determined by factors such as education, skills, internal equity, and experience, with additional discretionary incentives. Benefits include comprehensive healthcare, well-being benefits, paid family leave, generous paid time off, an Employee Stock Purchase Plan, and a 401(k) plan with company match, subject to eligibility requirements.

We aim to make our customers feel valued by building a personalized relationship and by asking questions to tailor solutions throughout their life stages. Responsibilities include:

- Assist callers with questions and account inquiries, providing accurate information in a professional and courteous manner per customer service standards. - Service customers over the phone with accuracy and efficiency within policy guidelines. - Create a quality service experience by ensuring timely resolution and follow-up. - Seek management assistance as needed, and obtain approvals for requests outside the approved level; notify management of suspicious activity. - Adhere to bank compliance, security, and operational policies. - Perform changes to existing accounts as requested by customers. - Transfer requests outside the scope to the appropriate department for assistance. - Proactively identify process improvements to enhance the customer experience and communicate ideas to management. - Maintain professional appearance and conduct

First Mid Bancshares, Inc. is seeking a Customer Support Center Agent I for an on-site role in Mattoon, Illinois, United States. The compensation includes a base salary as part of a Total Rewards program; total compensation is determined by factors such as education, skills, internal equity, and experience, with additional discretionary incentives. Benefits include comprehensive healthcare, well-being benefits, paid family leave, generous paid time off, an Employee Stock Purchase Plan, and a 401(k) plan with company match, subject to eligibility requirements.

We aim to make our customers feel valued by building a personalized relationship and by asking questions to tailor solutions throughout their life stages. Responsibilities include:

- Assist callers with questions and account inquiries, providing accurate information in a professional and courteous manner per customer service standards. - Service customers over the phone with accuracy and efficiency within policy guidelines. - Create a quality service experience by ensuring timely resolution and follow-up. - Seek management assistance as needed, and obtain approvals for requests outside the approved level; notify management of suspicious activity. - Adhere to bank compliance, security, and operational policies. - Perform changes to existing accounts as requested by customers. - Transfer requests outside the scope to the appropriate department for assistance. - Proactively identify process improvements to enhance the customer experience and communicate ideas to management. - Maintain professional appearance and conduct