Askable is seeking a dedicated, ambitious Customer Support professional to join our Recruitment & Fulfilment team on a three-month contract with potential extension. This is an on-site role based in Shoreditch, London.

What you’ll do - Be the first line of support for questions from clients, researchers and participants; troubleshoot issues quickly and deliver an outstanding experience. - Review new projects, screeners, incentives and quotas; flag risks or ethical concerns before launch. - Monitor live dashboards, batch campaigns across sources, and intervene early to keep studies on track. - Engage through social media platforms (Meta and LinkedIn) to connect with niche audiences and support recruitment for hard-to-fill studies. - Champion participant care by ensuring participants feel respected and safe at every touchpoint. - Jump into support queues during peak periods; maintain fast first-response times and high CSAT. - Help us improve by updating guides, FAQs and playbooks; document new tools; share insights to smooth future studies.

Who you are - At least 3 years of experience in customer support or a similar role; bonus if you’ve worked in a tech/software company. - Excellent written and verbal communication; organized multitasker who can juggle priorities in a fast-paced environment. - Tech-savvy with familiarity with CRMs, spreadsheets, Slack and Notion. - Bonus: familiarity with UX research workflows or participant platforms.

Mindset - You’ll thrive as part of a team but can work independently; you value constructive feedback and are driven to improve. - Curiou

Askable is seeking a dedicated, ambitious Customer Support professional to join our Recruitment & Fulfilment team on a three-month contract with potential extension. This is an on-site role based in Shoreditch, London.

What you’ll do - Be the first line of support for questions from clients, researchers and participants; troubleshoot issues quickly and deliver an outstanding experience. - Review new projects, screeners, incentives and quotas; flag risks or ethical concerns before launch. - Monitor live dashboards, batch campaigns across sources, and intervene early to keep studies on track. - Engage through social media platforms (Meta and LinkedIn) to connect with niche audiences and support recruitment for hard-to-fill studies. - Champion participant care by ensuring participants feel respected and safe at every touchpoint. - Jump into support queues during peak periods; maintain fast first-response times and high CSAT. - Help us improve by updating guides, FAQs and playbooks; document new tools; share insights to smooth future studies.

Who you are - At least 3 years of experience in customer support or a similar role; bonus if you’ve worked in a tech/software company. - Excellent written and verbal communication; organized multitasker who can juggle priorities in a fast-paced environment. - Tech-savvy with familiarity with CRMs, spreadsheets, Slack and Notion. - Bonus: familiarity with UX research workflows or participant platforms.

Mindset - You’ll thrive as part of a team but can work independently; you value constructive feedback and are driven to improve. - Curiou