HealthVerity is seeking a Customer Support Analyst to help customers with technical issues related to Real-World Data (RWD) products. This hybrid role focuses on providing timely, effective resolutions and maintaining high customer satisfaction. You will serve as the first point of contact, triaging inquiries, interpreting delivery specifications, and collaborating with DI&A, Delivery, and Data Operations teams to resolve issues. Responsibilities include developing a knowledge repository, creating client-facing documentation, and identifying process improvements to streamline workflows. Qualifications include 7+ years in the data industry, 5+ years with healthcare data assets, strong SQL and programming skills, and experience working in a collaborative environment. Preferred qualifications include a BS in math, statistics, or a healthcare-related field; knowledge of Python and/or Databricks; and experience with AI tools and Salesforce Service Cloud. The position is hybrid in Philadelphia with in-office work three days per week for local employees. HealthVerity supports remote work for designated hub locations and approved states. Hub locations include: Philadelphia, PA; Boston, MA; New York, NY; Baltimore, MD; Washington, DC; Charlotte, NC; Raleigh-Durham, NC; Atlanta, GA; Chicago, IL. Approved remote states include: CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA. Base salary ranges from $100,000 to $135,000 plus annual bonus. The role comes with benefits such as health/dental/vision coverage, a 401(k) plan with equity opportunities, generous PTO, paid p

HealthVerity is seeking a Customer Support Analyst to help customers with technical issues related to Real-World Data (RWD) products. This hybrid role focuses on providing timely, effective resolutions and maintaining high customer satisfaction. You will serve as the first point of contact, triaging inquiries, interpreting delivery specifications, and collaborating with DI&A, Delivery, and Data Operations teams to resolve issues. Responsibilities include developing a knowledge repository, creating client-facing documentation, and identifying process improvements to streamline workflows. Qualifications include 7+ years in the data industry, 5+ years with healthcare data assets, strong SQL and programming skills, and experience working in a collaborative environment. Preferred qualifications include a BS in math, statistics, or a healthcare-related field; knowledge of Python and/or Databricks; and experience with AI tools and Salesforce Service Cloud. The position is hybrid in Philadelphia with in-office work three days per week for local employees. HealthVerity supports remote work for designated hub locations and approved states. Hub locations include: Philadelphia, PA; Boston, MA; New York, NY; Baltimore, MD; Washington, DC; Charlotte, NC; Raleigh-Durham, NC; Atlanta, GA; Chicago, IL. Approved remote states include: CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA. Base salary ranges from $100,000 to $135,000 plus annual bonus. The role comes with benefits such as health/dental/vision coverage, a 401(k) plan with equity opportunities, generous PTO, paid p