We are seeking a Customer Success Manager for OEM partnerships to manage strategic relationships with Original Equipment Manufacturer partners, including cybersecurity vendors, SIEM/SOAR platforms, MSSPs, and technology integration partners. You will guide technical scoping, API integration, onboarding, and activation to ensure DomainTools data and threat intelligence are successfully embedded and commercialized within partner products. Your role spans coordinating with Engineering, Product, and OEM Sales to drive adoption, monitor API health, and grow OEM bookings from integration through renewal. Key responsibilities include: 1) Integration, Onboarding & Activation: manage technical discovery and alignment of APIs/data feeds with partner architectures; enable partner engineers and product teams for smooth integration; set milestones to accelerate time-to-value. 2) OEM Relationship & Ecosystem Management: build deep relationships across partner functions, conduct business reviews, align roadmaps, and share product data delivery plans. 3) Revenue, Consumption & Expansion: own renewals, monitor API usage and tiered consumption, and identify upsell opportunities in collaboration with OEM Sales. 4) Technical Risk Mitigation & Partner Advocacy: monitor performance, address friction, manage escalations, and guide migrations around deprecations. 5) Cross-Functional Leadership & Strategy: advocate for OEM-specific features and ensure licensing alignment with joint go-to-market efforts. Requirements include 3+ years in technical account management, customer success, or integration
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We are seeking a Customer Success Manager for OEM partnerships to manage strategic relationships with Original Equipment Manufacturer partners, including cybersecurity vendors, SIEM/SOAR platforms, MSSPs, and technology integration partners. You will guide technical scoping, API integration, onboarding, and activation to ensure DomainTools data and threat intelligence are successfully embedded and commercialized within partner products. Your role spans coordinating with Engineering, Product, and OEM Sales to drive adoption, monitor API health, and grow OEM bookings from integration through renewal. Key responsibilities include: 1) Integration, Onboarding & Activation: manage technical discovery and alignment of APIs/data feeds with partner architectures; enable partner engineers and product teams for smooth integration; set milestones to accelerate time-to-value. 2) OEM Relationship & Ecosystem Management: build deep relationships across partner functions, conduct business reviews, align roadmaps, and share product data delivery plans. 3) Revenue, Consumption & Expansion: own renewals, monitor API usage and tiered consumption, and identify upsell opportunities in collaboration with OEM Sales. 4) Technical Risk Mitigation & Partner Advocacy: monitor performance, address friction, manage escalations, and guide migrations around deprecations. 5) Cross-Functional Leadership & Strategy: advocate for OEM-specific features and ensure licensing alignment with joint go-to-market efforts. Requirements include 3+ years in technical account management, customer success, or integration
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Based on: Customer Success Manager - OEM
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