Job Title: Customer Success Executive

About the role Red Hat’s Customer Success organization is seeking an experienced Enterprise Customer Success Executive to join the West Region. You will act as a trusted advisor to enterprise customers, helping them maximize value from Red Hat subscriptions and services, and you will be responsible for onboarding, adoption, advocacy, retention, and growth within your assigned accounts. Your goal is to cultivate strong customer relationships and maximize value realization from Red Hat offerings.

What you will do - Establish trusted advisor relationships with customer executives, sponsors, and key stakeholders to align Red Hat activities with the customer’s business goals. - Clearly explain the business and technical value of Red Hat offerings and how they address the customer’s strategic priorities. - Assess business challenges, develop high-level strategies for customer success, coordinate delivery, and inspire stakeholders to ensure successful outcomes. - Define and deliver customer success and adoption strategies, acting as the voice of the customer within Red Hat. - Lead, coordinate, and align cross-functional teams across marketing, sales, product development, customer success, technical support, and partner teams to execute the strategy. - Ensure customers derive maximum value from their investment with a measurable, programmatic approach through each phase of the lifecycle. - Minimize churn through ongoing engagement, value realization, education, coaching, and pe

Job Title: Customer Success Executive

About the role Red Hat’s Customer Success organization is seeking an experienced Enterprise Customer Success Executive to join the West Region. You will act as a trusted advisor to enterprise customers, helping them maximize value from Red Hat subscriptions and services, and you will be responsible for onboarding, adoption, advocacy, retention, and growth within your assigned accounts. Your goal is to cultivate strong customer relationships and maximize value realization from Red Hat offerings.

What you will do - Establish trusted advisor relationships with customer executives, sponsors, and key stakeholders to align Red Hat activities with the customer’s business goals. - Clearly explain the business and technical value of Red Hat offerings and how they address the customer’s strategic priorities. - Assess business challenges, develop high-level strategies for customer success, coordinate delivery, and inspire stakeholders to ensure successful outcomes. - Define and deliver customer success and adoption strategies, acting as the voice of the customer within Red Hat. - Lead, coordinate, and align cross-functional teams across marketing, sales, product development, customer success, technical support, and partner teams to execute the strategy. - Ensure customers derive maximum value from their investment with a measurable, programmatic approach through each phase of the lifecycle. - Minimize churn through ongoing engagement, value realization, education, coaching, and pe