Experience: prior experience in customer service; ability to deliver excellent service.
Languages: fluent German and English (C1 level or higher).
Communication: strong interpersonal and empathetic communication skills.
Problem-solving: quick to respond; strong analytical and problem-solving abilities.
IT Skills: proficient with computers and common software, including Microsoft Office.

Key requirements

Experience: prior experience in customer service; ability to deliver excellent service.
Languages: fluent German and English (C1 level or higher).
Communication: strong interpersonal and empathetic communication skills.
Problem-solving: quick to respond; strong analytical and problem-solving abilities.
IT Skills: proficient with computers and common software, including Microsoft Office.

Jobs at SIXT

3 active roles from this employer in the JobMatcher catalog.

All company jobs

Jobs at SIXT

3 active roles from this employer in the JobMatcher catalog.

All company jobs

About the role

Join SIXT and shape the future of shared mobility with SIXT Share. We are seeking a German-speaking Customer Service Agent (m/f/d) to handle incoming inquiries in German by phone and email, resolve complaints with empathy, and provide tailored solutions while gathering valuable feedback. Your support ensures an outstanding customer experience and strengthens the SIXT brand. This is a fully remote role based in Madrid, Spain.

Responsibilities

Provide excellent customer service and ensure a positive experience in every interaction.
Communicate confidently and empathetically with customers in German and English.
Analyze customer requests, identify needs, and offer effective solutions.
Adapt quickly to new situations and handle challenges with strong problem-solving skills.
Proactively anticipate customer needs and maintain a service-oriented mindset.
Work flexibly across different shifts, including weekends and night shifts.

Requirements

What we offer:

Experience: prior experience in customer service; ability to deliver excellent service.
Languages: fluent German and English (C1 level or higher).
Communication: strong interpersonal and empathetic communication skills.
Problem-solving: quick to respond; strong analytical and problem-solving abilities.
IT Skills: proficient with computers and common software, including Microsoft Office.
A fully remote position with 100% work-from-home flexibility.
Employee benefits, including discounts on SIXT services and exclusive deals.
Team-building activities and international events.
Professional growth t

About the role

Join SIXT and shape the future of shared mobility with SIXT Share. We are seeking a German-speaking Customer Service Agent (m/f/d) to handle incoming inquiries in German by phone and email, resolve complaints with empathy, and provide tailored solutions while gathering valuable feedback. Your support ensures an outstanding customer experience and strengthens the SIXT brand. This is a fully remote role based in Madrid, Spain.

Responsibilities

Provide excellent customer service and ensure a positive experience in every interaction.
Communicate confidently and empathetically with customers in German and English.
Analyze customer requests, identify needs, and offer effective solutions.
Adapt quickly to new situations and handle challenges with strong problem-solving skills.
Proactively anticipate customer needs and maintain a service-oriented mindset.
Work flexibly across different shifts, including weekends and night shifts.

Requirements

What we offer:

Experience: prior experience in customer service; ability to deliver excellent service.
Languages: fluent German and English (C1 level or higher).
Communication: strong interpersonal and empathetic communication skills.
Problem-solving: quick to respond; strong analytical and problem-solving abilities.
IT Skills: proficient with computers and common software, including Microsoft Office.
A fully remote position with 100% work-from-home flexibility.
Employee benefits, including discounts on SIXT services and exclusive deals.
Team-building activities and international events.
Professional growth t

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