CIS Service Delivery Manager (ITIL) for NATO with security clearance is a full-time, on-site role based in Braine-l'Alleud, Belgium. This contract (B2B) engagement supports NATO teams and involves managing CIS services to meet service level agreements, driving continuous service improvement, and developing service models and supporting documentation for customers, operations, maintenance and training. Responsibilities include analyzing incidents, service requests and changes on a weekly, monthly and quarterly basis; coordinating with customers, external service providers, engineers and senior management to ensure services meet customer needs and SLAs; conducting periodic risk assessments to anticipate obsolescence and initiating new projects; supporting project managers to capture and transition service requirements; owning configuration management and ensuring assets are tracked in known configuration states; developing and controlling the annual service budget, assessing manpower and O&M budget requirements; managing contractor resources and the acceptance of contractor services. Essential qualifications include a bachelor’s degree in a related field with 5+ years of relevant post-graduate experience (10 years acceptable in lieu of a degree); strong ITIL Foundation and Intermediate certifications (Service Design/Service Transition/Service Operation/Service Strategy or CSIs); proven line-management experience and ability to lead a team; experience with service transition, configuration management and change management; strong report-writing and presentation skills. Nice to

CIS Service Delivery Manager (ITIL) for NATO with security clearance is a full-time, on-site role based in Braine-l'Alleud, Belgium. This contract (B2B) engagement supports NATO teams and involves managing CIS services to meet service level agreements, driving continuous service improvement, and developing service models and supporting documentation for customers, operations, maintenance and training. Responsibilities include analyzing incidents, service requests and changes on a weekly, monthly and quarterly basis; coordinating with customers, external service providers, engineers and senior management to ensure services meet customer needs and SLAs; conducting periodic risk assessments to anticipate obsolescence and initiating new projects; supporting project managers to capture and transition service requirements; owning configuration management and ensuring assets are tracked in known configuration states; developing and controlling the annual service budget, assessing manpower and O&M budget requirements; managing contractor resources and the acceptance of contractor services. Essential qualifications include a bachelor’s degree in a related field with 5+ years of relevant post-graduate experience (10 years acceptable in lieu of a degree); strong ITIL Foundation and Intermediate certifications (Service Design/Service Transition/Service Operation/Service Strategy or CSIs); proven line-management experience and ability to lead a team; experience with service transition, configuration management and change management; strong report-writing and presentation skills. Nice to