Sigma Computing is seeking an AVP of Commercial and Scale Customer Success to lead the strategy, operations, and a team of customer success managers focused on enterprise customers. You will drive customer value realization and play a critical role in retention and expansion, collaborating with Sales, Product, Engineering, and Customer Support to close the feedback loop on customer needs. You will develop and execute the vision and strategy for enterprise growth and retention, mentor a high-performing team, and manage the post-sales motion as the business scales. You will drive customer outcomes through product adoption and deliver an exceptional customer experience, provide a clear escalation point for your team, and monitor customer health across onboarding, time to first value, and growth. You will champion customers and create tight feedback loops between customers and internal teams, and drive new business growth by building advocacy and referenceability within the customer base. You will collaborate with internal partners for product and process improvements.

Qualifications: Minimum of 10 years in Customer Success, Management Consulting, IT strategy consulting, or related field; proven experience leading high-performance teams; experience in high-growth B2B SaaS; experience with production business intelligence solutions; demonstrated success in achieving growth and retention metrics; excellent business acumen, strategic mindset, and creative problem-solving; strong program management and change management skills; ability to work in a hybrid in-office/WFH environme

Sigma Computing is seeking an AVP of Commercial and Scale Customer Success to lead the strategy, operations, and a team of customer success managers focused on enterprise customers. You will drive customer value realization and play a critical role in retention and expansion, collaborating with Sales, Product, Engineering, and Customer Support to close the feedback loop on customer needs. You will develop and execute the vision and strategy for enterprise growth and retention, mentor a high-performing team, and manage the post-sales motion as the business scales. You will drive customer outcomes through product adoption and deliver an exceptional customer experience, provide a clear escalation point for your team, and monitor customer health across onboarding, time to first value, and growth. You will champion customers and create tight feedback loops between customers and internal teams, and drive new business growth by building advocacy and referenceability within the customer base. You will collaborate with internal partners for product and process improvements.

Qualifications: Minimum of 10 years in Customer Success, Management Consulting, IT strategy consulting, or related field; proven experience leading high-performance teams; experience in high-growth B2B SaaS; experience with production business intelligence solutions; demonstrated success in achieving growth and retention metrics; excellent business acumen, strategic mindset, and creative problem-solving; strong program management and change management skills; ability to work in a hybrid in-office/WFH environme