Diversified Services Network, Inc. (DSN) is seeking a full-time AEM/Vercel Platform Support Engineer to join our team. This role focuses on the AEM and Vercel hosting platforms, establishing defined service ownership, documented processes, governance, and repeatable support models to ensure secure, compliant, and scalable enterprise web applications.

Responsibilities include owning the operational support, administration, and continuous improvement of the AEM and Vercel hosting platforms, including platform governance, incident management, deployment support, monitoring, and user access administration. Partner with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of hosted applications. Provide technical consultation to teams building modern web applications using Next.js, React, APIs, and cloud-native architectures. Support these platforms as part of a broader technology portfolio that includes Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, and Akamai. Stand up platform support to Level 3 (Defined) maturity against the organization's Service Maturity Model, complete required service-offering artifacts, and evidence IT General Control (ITGC) and Security Directive alignment. Train the existing team and establish proactive operational processes ahead of these platforms carrying production, customer-facing traffic.

Team Structure & Work Environment: This is a hybrid role based out of one of our digital hubs — Chicago, IL; Peoria, IL; Dallas, TX; Broomfield, CO;

Diversified Services Network, Inc. (DSN) is seeking a full-time AEM/Vercel Platform Support Engineer to join our team. This role focuses on the AEM and Vercel hosting platforms, establishing defined service ownership, documented processes, governance, and repeatable support models to ensure secure, compliant, and scalable enterprise web applications.

Responsibilities include owning the operational support, administration, and continuous improvement of the AEM and Vercel hosting platforms, including platform governance, incident management, deployment support, monitoring, and user access administration. Partner with development teams, product owners, architects, security teams, and external vendors to ensure high availability, performance, security, and scalability of hosted applications. Provide technical consultation to teams building modern web applications using Next.js, React, APIs, and cloud-native architectures. Support these platforms as part of a broader technology portfolio that includes Adobe Platform, AEM Sites, AEM Assets, Target, Workfront, and Akamai. Stand up platform support to Level 3 (Defined) maturity against the organization's Service Maturity Model, complete required service-offering artifacts, and evidence IT General Control (ITGC) and Security Directive alignment. Train the existing team and establish proactive operational processes ahead of these platforms carrying production, customer-facing traffic.

Team Structure & Work Environment: This is a hybrid role based out of one of our digital hubs — Chicago, IL; Peoria, IL; Dallas, TX; Broomfield, CO;