Build and maintain positive, professional relationships with clients.
Serve as the primary point of contact for assigned accounts.
Coordinate with internal departments to support client needs and expectations.
Provide timely updates and follow-up on account requests, projects, and priorities.
Assist with client onboarding and ongoing account support.

Key requirements

Build and maintain positive, professional relationships with clients.
Serve as the primary point of contact for assigned accounts.
Coordinate with internal departments to support client needs and expectations.
Provide timely updates and follow-up on account requests, projects, and priorities.
Assist with client onboarding and ongoing account support.

Jobs at Lumina Agency INC

1 active role from this employer in the JobMatcher catalog.

All company jobs

Jobs at Lumina Agency INC

1 active role from this employer in the JobMatcher catalog.

All company jobs

About the role

Account Manager Liaison role at Lumina Agency INC, based on-site in Lawrence, Massachusetts, United States. You will act as the primary liaison between clients and internal teams to ensure client needs are understood, communications remain consistent, and account activities are managed efficiently and professionally. The ideal candidate is personable, organized, proactive, and comfortable managing multiple priorities while delivering high-quality client service.

Responsibilities

Qualifications:

Build and maintain positive, professional relationships with clients.
Serve as the primary point of contact for assigned accounts.
Coordinate with internal departments to support client needs and expectations.
Provide timely updates and follow-up on account requests, projects, and priorities.
Assist with client onboarding and ongoing account support.
Identify opportunities to improve the overall client experience.
Maintain accurate and organized account information.
Help resolve client questions and concerns in a professional, solutions-oriented manner.
Support account retention and long-term relationship development.
Participate in team meetings, training, and professional development initiatives.
Contribute to departmental goals and overall company growth.
Strong verbal and written communication skills.
Professional and confident interpersonal abilities.
Excellent organizational and time-management skills.
Ability to manage multiple responsibilities and priorities effectively.
Strong attention to detail and follow-through.
Client-focused and sol

About the role

Account Manager Liaison role at Lumina Agency INC, based on-site in Lawrence, Massachusetts, United States. You will act as the primary liaison between clients and internal teams to ensure client needs are understood, communications remain consistent, and account activities are managed efficiently and professionally. The ideal candidate is personable, organized, proactive, and comfortable managing multiple priorities while delivering high-quality client service.

Responsibilities

Qualifications:

Build and maintain positive, professional relationships with clients.
Serve as the primary point of contact for assigned accounts.
Coordinate with internal departments to support client needs and expectations.
Provide timely updates and follow-up on account requests, projects, and priorities.
Assist with client onboarding and ongoing account support.
Identify opportunities to improve the overall client experience.
Maintain accurate and organized account information.
Help resolve client questions and concerns in a professional, solutions-oriented manner.
Support account retention and long-term relationship development.
Participate in team meetings, training, and professional development initiatives.
Contribute to departmental goals and overall company growth.
Strong verbal and written communication skills.
Professional and confident interpersonal abilities.
Excellent organizational and time-management skills.
Ability to manage multiple responsibilities and priorities effectively.
Strong attention to detail and follow-through.
Client-focused and sol