Overview Coface is a leading international credit insurer helping companies conduct trade safely worldwide. We are looking for an Account Manager to manage a portfolio of B2B clients in the credit insurance sector, ensuring client satisfaction, loyalty, and growth. The position is based in Bilbao, Spain with a hybrid work arrangement and the possibility to telework from Bilbao.

Responsibilities - Implement the customer relationship strategy and standards in line with group guidelines, adapting to local needs to improve efficiency, flexibility, and the profitability per client. - Ensure client requirements are met promptly by negotiating and defining workable solutions within available resources according to segment. - Provide day-to-day client support: explain risk decisions, clarify invoicing, explain contract operation, and maintain the contract. - Perform ongoing contract follow-up and ensure adherence to the defined Customer Journey standards. - Regularly review client files according to the maintenance calendar. - Monitor and follow up on CRM reports. - Prepare and negotiate contract renewals.

Requirements - Residence in Bilbao or surrounding area. - Education: preferably Business Administration, Economics or related. - Minimum 4 years of experience in client management, business development, or Account Management in a B2B environment; credit insurance sector experience and commercial risk management are valued. - Customer-oriented, organized, results-driven, adaptable, and a team player; proactive with energy.

What we offer - Permanent contract. - Annual gross sala

Overview Coface is a leading international credit insurer helping companies conduct trade safely worldwide. We are looking for an Account Manager to manage a portfolio of B2B clients in the credit insurance sector, ensuring client satisfaction, loyalty, and growth. The position is based in Bilbao, Spain with a hybrid work arrangement and the possibility to telework from Bilbao.

Responsibilities - Implement the customer relationship strategy and standards in line with group guidelines, adapting to local needs to improve efficiency, flexibility, and the profitability per client. - Ensure client requirements are met promptly by negotiating and defining workable solutions within available resources according to segment. - Provide day-to-day client support: explain risk decisions, clarify invoicing, explain contract operation, and maintain the contract. - Perform ongoing contract follow-up and ensure adherence to the defined Customer Journey standards. - Regularly review client files according to the maintenance calendar. - Monitor and follow up on CRM reports. - Prepare and negotiate contract renewals.

Requirements - Residence in Bilbao or surrounding area. - Education: preferably Business Administration, Economics or related. - Minimum 4 years of experience in client management, business development, or Account Management in a B2B environment; credit insurance sector experience and commercial risk management are valued. - Customer-oriented, organized, results-driven, adaptable, and a team player; proactive with energy.

What we offer - Permanent contract. - Annual gross sala