Senior Customer Success Manager – East/Public Sector (Remote) in the United States. This role is listed on behalf of a partner company and focuses on strategic enterprise, regulated, and public sector customers. You will drive adoption, retention, and expansion of the SaaS platform, acting as a trusted advisor to maximize value and support business objectives. Responsibilities include owning customer engagement strategies, onboarding, adoption initiatives, health metrics analysis, executive business reviews, and renewals; coordinating with Sales, Product, Engineering, and Professional Services; identifying opportunities to expand platform usage across teams; and advocating for customers to inform product improvements. Requirements include 8+ years of technical account management or customer success in technology, 5+ years serving public sector or highly regulated industries preferred, experience managing SaaS for technical teams (cybersecurity, DevOps, IT), and strong communication and cross-functional collaboration skills. The role supports remote work with distributed teams and offers a compensation package in the range of $150,000–$170,000 plus commission; fully remote with flexibility for candidates in the Eastern Time Zone.

Senior Customer Success Manager – East/Public Sector (Remote) in the United States. This role is listed on behalf of a partner company and focuses on strategic enterprise, regulated, and public sector customers. You will drive adoption, retention, and expansion of the SaaS platform, acting as a trusted advisor to maximize value and support business objectives. Responsibilities include owning customer engagement strategies, onboarding, adoption initiatives, health metrics analysis, executive business reviews, and renewals; coordinating with Sales, Product, Engineering, and Professional Services; identifying opportunities to expand platform usage across teams; and advocating for customers to inform product improvements. Requirements include 8+ years of technical account management or customer success in technology, 5+ years serving public sector or highly regulated industries preferred, experience managing SaaS for technical teams (cybersecurity, DevOps, IT), and strong communication and cross-functional collaboration skills. The role supports remote work with distributed teams and offers a compensation package in the range of $150,000–$170,000 plus commission; fully remote with flexibility for candidates in the Eastern Time Zone.