Customer Service Project Manager

Abbott GmbH

On-sitePosted July 30, 2026

About the role

Abbott GmbH is seeking a Customer Service Project Manager to join the Diabetes Care division at the Rheine site in Germany. The Project Manager independently leads and executes projects to optimize processes, systems, and service structures within Customer Operations. The role ensures the successful implementation of strategic initiatives by coordinating internal departments and external partners. As a key contributor to operational excellence, the position bridges project design and sustainable execution within ongoing operations.

Customer Service Project Manager

Abbott GmbH

On-sitePosted July 30, 2026

About the role

Abbott GmbH is seeking a Customer Service Project Manager to join the Diabetes Care division at the Rheine site in Germany. The Project Manager independently leads and executes projects to optimize processes, systems, and service structures within Customer Operations. The role ensures the successful implementation of strategic initiatives by coordinating internal departments and external partners. As a key contributor to operational excellence, the position bridges project design and sustainable execution within ongoing operations.

Major Accountabilities: - Full ownership of assigned projects across Customer Operations scope - Ensure all operational activities comply with internal SOPs, quality requirements, and regulatory frameworks - Analyze, optimize, and document end-to-end customer service processes and cross-functional workflows - Lead cross-functional workshops, project meetings and coordination routines - Prepare management reports, project updates and decision proposals - Understand and improve client satisfaction levels measured in Net Promoter Score (NPS), working towards a harmonized/less complex customer journey - Manage internal and external stakeholders across multiple functions - Ensure service provider alignment and compliance with business and quality standards - Collaborate cross-functionally with multiple departments, e.g., IT, E-Commerce, CX, Market Access and Quality, Order Entry, Logistics, Sales & Marketing - Actively contribute to the continuous improvement of service performance, efficiency and customer satisfaction - Travel: minimum of 20%

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Major Accountabilities: - Full ownership of assigned projects across Customer Operations scope - Ensure all operational activities comply with internal SOPs, quality requirements, and regulatory frameworks - Analyze, optimize, and document end-to-end customer service processes and cross-functional workflows - Lead cross-functional workshops, project meetings and coordination routines - Prepare management reports, project updates and decision proposals - Understand and improve client satisfaction levels measured in Net Promoter Score (NPS), working towards a harmonized/less complex customer journey - Manage internal and external stakeholders across multiple functions - Ensure service provider alignment and compliance with business and quality standards - Collaborate cross-functionally with multiple departments, e.g., IT, E-Commerce, CX, Market Access and Quality, Order Entry, Logistics, Sales & Marketing - Actively contribute to the continuous improvement of service performance, efficiency and customer satisfaction - Travel: minimum of 20%