Overview:
We are seeking a Customer Success Manager (Individual Contributor) based in Belgium for a fully remote role.
Responsibilities
Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support throughout product development and delivery.
Guide customers through complex workflows by explaining production processes, managing expectations, and ensuring alignment between customer needs and internal capabilities.
Overview:
We are seeking a Customer Success Manager (Individual Contributor) based in Belgium for a fully remote role.
Responsibilities
Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support throughout product development and delivery.
Guide customers through complex workflows by explaining production processes, managing expectations, and ensuring alignment between customer needs and internal capabilities.
Act as the main point of coordination between customers, design teams, and production or sourcing partners to keep projects progressing smoothly.
Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before they impact timelines or customer satisfaction.
Provide consultative support during product development phases, offering guidance on specifications, materials, product feedback, and technical considerations when needed.
Manage a portfolio of SMB and mid-market accounts, maintain accurate account information, track milestones, and monitor customer health metrics.
Identify opportunities for account expansion, including repeat orders, new product opportunities, and additional solutions aligned with customer goals.
Collect customer feedback and collaborate with internal teams to improve processes, products, and overall customer experience.
Maintain strong customer relationships through clear communication, proactive engagement, and a customer-first approach.
Requirements
3+ years of experience in Customer Success, Account Management, client operations, or a
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Act as the main point of coordination between customers, design teams, and production or sourcing partners to keep projects progressing smoothly.
Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before they impact timelines or customer satisfaction.
Provide consultative support during product development phases, offering guidance on specifications, materials, product feedback, and technical considerations when needed.
Manage a portfolio of SMB and mid-market accounts, maintain accurate account information, track milestones, and monitor customer health metrics.
Identify opportunities for account expansion, including repeat orders, new product opportunities, and additional solutions aligned with customer goals.
Collect customer feedback and collaborate with internal teams to improve processes, products, and overall customer experience.
Maintain strong customer relationships through clear communication, proactive engagement, and a customer-first approach.
Requirements
3+ years of experience in Customer Success, Account Management, client operations, or a
Track similar jobs
Get email alerts when new roles like this are posted.
Based on: Customer Success Manager
See how this role matches your resume
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