Customer Success Manager (Individual Contributor) based in Sweden, this fully remote role brings the opportunity to guide customers through complex product journeys while building long-term relationships in a global remote environment. As the main point of contact, you will oversee post-sales activities from onboarding through delivery and ongoing support, ensuring alignment between customer needs and internal capabilities. You will coordinate between customers, design teams, and production or sourcing partners to keep projects progressing smoothly, monitor progress, identify risks, and proactively resolve issues to protect timelines and satisfaction. You will provide consultative guidance during product development, manage a portfolio of SMB and mid-market accounts, identify growth opportunities, and drive customer value. You will collect feedback and collaborate with cross-functional teams to improve processes, products, and the overall customer experience. Remote, autonomous work with strong ownership, organization, and accountability. Requirements: 3+ years in Customer Success, Account Management, client operations, or similar; experience with ecommerce, manufacturing, technology platforms, or customized product environments; excellent communication and stakeholder management; strong project coordination; problem-solving with attention to detail; commercial awareness; experience with CRM platforms (e.g., HubSpot) to manage accounts; ability to work independently in a fully remote environment; startup mindset; experience with apparel development or product manufacturing

Customer Success Manager (Individual Contributor) based in Sweden, this fully remote role brings the opportunity to guide customers through complex product journeys while building long-term relationships in a global remote environment. As the main point of contact, you will oversee post-sales activities from onboarding through delivery and ongoing support, ensuring alignment between customer needs and internal capabilities. You will coordinate between customers, design teams, and production or sourcing partners to keep projects progressing smoothly, monitor progress, identify risks, and proactively resolve issues to protect timelines and satisfaction. You will provide consultative guidance during product development, manage a portfolio of SMB and mid-market accounts, identify growth opportunities, and drive customer value. You will collect feedback and collaborate with cross-functional teams to improve processes, products, and the overall customer experience. Remote, autonomous work with strong ownership, organization, and accountability. Requirements: 3+ years in Customer Success, Account Management, client operations, or similar; experience with ecommerce, manufacturing, technology platforms, or customized product environments; excellent communication and stakeholder management; strong project coordination; problem-solving with attention to detail; commercial awareness; experience with CRM platforms (e.g., HubSpot) to manage accounts; ability to work independently in a fully remote environment; startup mindset; experience with apparel development or product manufacturing