Customer Success Manager (Individual Contributor) based in Austria. This fully remote role supports customers through the complete post-sales journey, from onboarding through delivery and ongoing success. You will coordinate with customers, design teams, and production or sourcing partners to keep projects progressing smoothly, mitigate risks, and optimize the customer experience. You will manage a portfolio of SMB and mid-market accounts, identify opportunities for expansion, and drive retention and growth. The role requires excellent communication, strong project coordination, and a proactive problem-solving mindset. Experience with CRM platforms such as HubSpot, and the ability to work independently in a global, distributed environment are essential. Prior experience in e-commerce, manufacturing, technology platforms, or customized product environments is advantageous. A startup mindset, adaptability, and willingness to take initiative are valued.

Customer Success Manager (Individual Contributor) based in Austria. This fully remote role supports customers through the complete post-sales journey, from onboarding through delivery and ongoing success. You will coordinate with customers, design teams, and production or sourcing partners to keep projects progressing smoothly, mitigate risks, and optimize the customer experience. You will manage a portfolio of SMB and mid-market accounts, identify opportunities for expansion, and drive retention and growth. The role requires excellent communication, strong project coordination, and a proactive problem-solving mindset. Experience with CRM platforms such as HubSpot, and the ability to work independently in a global, distributed environment are essential. Prior experience in e-commerce, manufacturing, technology platforms, or customized product environments is advantageous. A startup mindset, adaptability, and willingness to take initiative are valued.