Inside Sales Manager at Encon Safety Products leads a team responsible for the full customer service function, including order processing, quotations, order tracking, technical product inquiries, bid and project support, complaint resolution, and after-sales service. The manager collaborates with the General Manager and cross-functional partners—Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and others—to ensure customer needs are met, pricing guidelines are followed, service standards are achieved, and performance goals are reached. Key duties include recruiting and developing staff; coaching and performance management; building product knowledge, technical competency, and process efficiency; maintaining a customer-focused environment; resolving customer issues with appropriate escalation; coordinating pricing, contracts, and bid responses; delivering accurate quotations and value-engineered recommendations; managing bid activity and ensuring timely responses; monitoring service KPIs such as quote turnaround, order accuracy, and issue resolution; identifying process improvements to increase customer satisfaction and productivity; aligning with cross-functional teams on strategic initiatives; and keeping the team informed about pricing changes and product updates. Qualifications: Bachelor’s degree preferred; extensive experience in customer service, inside sales, sales operations, or related leadership roles; ERP and CRM systems experience; strong MS Office skills; ability to interpret specifications, drawings, and commercial terms; e

Inside Sales Manager at Encon Safety Products leads a team responsible for the full customer service function, including order processing, quotations, order tracking, technical product inquiries, bid and project support, complaint resolution, and after-sales service. The manager collaborates with the General Manager and cross-functional partners—Sales, Production, Engineering, Product Management, Marketing, Purchasing, Accounting, and others—to ensure customer needs are met, pricing guidelines are followed, service standards are achieved, and performance goals are reached. Key duties include recruiting and developing staff; coaching and performance management; building product knowledge, technical competency, and process efficiency; maintaining a customer-focused environment; resolving customer issues with appropriate escalation; coordinating pricing, contracts, and bid responses; delivering accurate quotations and value-engineered recommendations; managing bid activity and ensuring timely responses; monitoring service KPIs such as quote turnaround, order accuracy, and issue resolution; identifying process improvements to increase customer satisfaction and productivity; aligning with cross-functional teams on strategic initiatives; and keeping the team informed about pricing changes and product updates. Qualifications: Bachelor’s degree preferred; extensive experience in customer service, inside sales, sales operations, or related leadership roles; ERP and CRM systems experience; strong MS Office skills; ability to interpret specifications, drawings, and commercial terms; e