Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We are a market leader in enterprise analytics and AI software, helping customers leverage our cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics to realize measurable value. We are seeking a Customer Success Manager (CSM) to serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of accounts, ensuring customers deeply integrate our platform and achieve high Net Revenue Retention (NRR).
Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We are a market leader in enterprise analytics and AI software, helping customers leverage our cloud-native architecture, Semantic Layer (Mosaic), and AI-powered analytics to realize measurable value. We are seeking a Customer Success Manager (CSM) to serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for a portfolio of accounts, ensuring customers deeply integrate our platform and achieve high Net Revenue Retention (NRR).
Key Responsibilities: 1. Technical Strategy & Customer Success - Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Lead executive-level alignment sessions and develop value realization plans with defined KPIs and adoption milestones. - Lead Quarterly Business Reviews with business and technical stakeholders to demonstrate ROI and align on future priorities. 2. Technical Enablement & Adoption - Manage technical configuration and integration with implementation teams to accelerate time-to-value. - Conduct deep-dive demonstrations, developer office hours, and capability workshops for engineering, data science, and BI teams. - Monitor account health using technica
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Key Responsibilities: 1. Technical Strategy & Customer Success - Act as the lead technical advisor for your accounts, guiding customers through complex cloud-native architectures, Mosaic implementations, and AI-driven analytics workflows. - Lead executive-level alignment sessions and develop value realization plans with defined KPIs and adoption milestones. - Lead Quarterly Business Reviews with business and technical stakeholders to demonstrate ROI and align on future priorities. 2. Technical Enablement & Adoption - Manage technical configuration and integration with implementation teams to accelerate time-to-value. - Conduct deep-dive demonstrations, developer office hours, and capability workshops for engineering, data science, and BI teams. - Monitor account health using technica
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