CV Library is seeking a Customer Success Manager based in Fleet, Hampshire, United Kingdom, with a hybrid work arrangement. The role focuses on building and maintaining relationships with advertising agency clients, understanding their goals, and delivering exceptional customer service. You will manage onboarding, monitor campaign performance, and collaborate with sales and operations to drive client success and identify opportunities for account growth. Responsibilities include acting as the main point of contact for clients, developing tailored strategies to help them achieve their goals, ensuring smooth campaign implementation, and providing regular updates and insights. Experience in customer success or account management within advertising or digital marketing is preferred, along with strong relationship-building and communication skills and the ability to translate data into actionable insights. Familiarity with advertising platforms such as Google Ads or Facebook Ads is a plus. The role offers a competitive salary with a bonus scheme, 23 days annual leave (plus length-of-service and birthday days), team incentives, and additional benefits. The employer is committed to diversity and inclusion. Please note there is an onsite requirement; UK-based candidates are best suited for this role.

CV Library is seeking a Customer Success Manager based in Fleet, Hampshire, United Kingdom, with a hybrid work arrangement. The role focuses on building and maintaining relationships with advertising agency clients, understanding their goals, and delivering exceptional customer service. You will manage onboarding, monitor campaign performance, and collaborate with sales and operations to drive client success and identify opportunities for account growth. Responsibilities include acting as the main point of contact for clients, developing tailored strategies to help them achieve their goals, ensuring smooth campaign implementation, and providing regular updates and insights. Experience in customer success or account management within advertising or digital marketing is preferred, along with strong relationship-building and communication skills and the ability to translate data into actionable insights. Familiarity with advertising platforms such as Google Ads or Facebook Ads is a plus. The role offers a competitive salary with a bonus scheme, 23 days annual leave (plus length-of-service and birthday days), team incentives, and additional benefits. The employer is committed to diversity and inclusion. Please note there is an onsite requirement; UK-based candidates are best suited for this role.