HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage their workforce. The Customer Success Manager will build and execute an account-specific relationship framework, including regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and success planning sessions. You will manage a portfolio of accounts with a focus on renewal and expansion, collaborating with customers to maximize value through adoption, engagement, and business impact. You will work with customers' stakeholders to understand their HR objectives and become a trusted advisor, tailoring use cases and success plans to achieve outcomes. You will protect existing revenue streams, identify risks, and work to meet retention and CSAT/NPS targets through data-driven analysis and product enablement. You will collaborate with Product, Development, Marketing and Sales teams to advocate for customers, stay up to date on HR trends and ensure the HiBob platform aligns with modern workforce needs. You will anticipate challenges and mitigate risks to add value. This role is based in Lisbon, Portugal with a hybrid working model.

HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage their workforce. The Customer Success Manager will build and execute an account-specific relationship framework, including regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and success planning sessions. You will manage a portfolio of accounts with a focus on renewal and expansion, collaborating with customers to maximize value through adoption, engagement, and business impact. You will work with customers' stakeholders to understand their HR objectives and become a trusted advisor, tailoring use cases and success plans to achieve outcomes. You will protect existing revenue streams, identify risks, and work to meet retention and CSAT/NPS targets through data-driven analysis and product enablement. You will collaborate with Product, Development, Marketing and Sales teams to advocate for customers, stay up to date on HR trends and ensure the HiBob platform aligns with modern workforce needs. You will anticipate challenges and mitigate risks to add value. This role is based in Lisbon, Portugal with a hybrid working model.