Technical Support Analyst II - Enterprise Technology (On-site) provides advanced technical and customer service support to local and remote staff. Responsibilities include responding to Level I incidents and requests, performing advanced troubleshooting of hardware, software, and network issues, and supporting devices such as desktop PCs, laptops, printers, audio/visual equipment, Microsoft 365, and various proprietary applications. The Analyst uses remote access to client PCs, administers Active Directory user accounts, and processes information in ServiceNow. The role also mentors Level I analysts, handles escalations, and contributes to the development of support documentation and training materials. Key duties include maintaining high customer service, documenting actions, using scripting languages such as PowerShell or Python to automate tasks, and contributing to the knowledge base and SOPs. The position requires 3–5 years of Help Desk/Desktop Support experience for a large user base, proficiency with Windows and Office, familiarity with VPN and network connectivity issues, ITSM experience, strong communication skills, and the ability to work full-time on-site with minimal travel. Location: Bloomington, MN, United States.

Technical Support Analyst II - Enterprise Technology (On-site) provides advanced technical and customer service support to local and remote staff. Responsibilities include responding to Level I incidents and requests, performing advanced troubleshooting of hardware, software, and network issues, and supporting devices such as desktop PCs, laptops, printers, audio/visual equipment, Microsoft 365, and various proprietary applications. The Analyst uses remote access to client PCs, administers Active Directory user accounts, and processes information in ServiceNow. The role also mentors Level I analysts, handles escalations, and contributes to the development of support documentation and training materials. Key duties include maintaining high customer service, documenting actions, using scripting languages such as PowerShell or Python to automate tasks, and contributing to the knowledge base and SOPs. The position requires 3–5 years of Help Desk/Desktop Support experience for a large user base, proficiency with Windows and Office, familiarity with VPN and network connectivity issues, ITSM experience, strong communication skills, and the ability to work full-time on-site with minimal travel. Location: Bloomington, MN, United States.